Wendel Moore
Haines City
Summary
Positive, empathetic, and solutions-oriented customer service specialist with several years of experience within customer service settings. With a drive for tactfully resolving issues, making recommendations, and increasing retention and satisfaction rates.
Overview
9
9
years of professional experience
Work History
Spectrum Retention Sales Representative
Spectrum
Auburndale, FL
09.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Store Manager
Subway, Inc.
Orlando, FL
11.2018 - 05.2021
- Achievement: Created a company culture initiative that raised employee satisfaction rates by 25%
- Ensured responses to member and/or provider inquiries were completed in a timely basis to achieve service and quality standards
- Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service as needed
- Ensured all internal processes were followed as well as remaining compliant
Client Service Representative
TTEC, Inc.
Orlando, FL
06.2017 - 10.2018
- Other representatives in the division
- Results were based customer satisfaction and exceeding performance indicators
- Answered high volume of calls and used customer service principles and techniques while responding to client inquiries
- Collaborated with management teams to stay updated on new services and policies
- ACHIEVEMENT: Received 'client service representative of the month' award out of 15
Call Center Representative
Alorica, Inc.
Apopka, FL
06.2016 - 06.2017
- ACHIEVEMENT: Resolved an average of 50 inquiries per day
- Interacted with members to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines
- Maintained the strictest confidentiality in accordance with guidelines/regulations
Education
HIGH SCHOOL DIPLOMA -
WEKIVA HIGH SCHOOL
APOPKA, FL05.2016
Skills
- 10-years of customer service experience
- Knowledgeable of programs and services
- Advanced interpersonal/verbal communication skills
- Knowledge of compliance and regulations
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Sales presentations
- Customer retention
- Upselling and cross selling
- Negotiation tactics
Timeline
Spectrum Retention Sales Representative
Spectrum
09.2021 - Current
Store Manager
Subway, Inc.
11.2018 - 05.2021
Client Service Representative
TTEC, Inc.
06.2017 - 10.2018
Call Center Representative
Alorica, Inc.
06.2016 - 06.2017
HIGH SCHOOL DIPLOMA -
WEKIVA HIGH SCHOOL
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