Wendell Britt
Seattle,WA
Summary
Highly accomplished Account Expert with extensive experience in managing customer satisfaction. Proven ability to develop and implement effective strategies to optimize trust and healthy client relationships. Strong analytical and problem-solving skills, with a keen eye for detail and accuracy. Seeking a challenging position where I can utilize my expertise to contribute to the success and growth of the organization.
Overview
12
12
years of professional experience
Work History
Owner & Founder
Integral Emergence
Wichita, Kansas
09.2019 - Current
- Established and developed a successful business from the ground up, overseeing all aspects of operations, including strategic planning, financial management, and marketing initiatives.
- Hosted special events to boost brand awareness and increase community engagement.
- Created actionable plans that empowered clients to take ownership of their lives.
- Developed and implemented individualized life coaching plans for clients.
- Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
- Provided training support by developing online tutorials and instructional materials.
- Developed and wrote technical documentation for products.
Employee Care Account Expert
T-Mobile
Wichita, KS
02.2023 - 09.2023
- Articulated product knowledge and responded to inquiries, effectively engaging potential customers and recommending additional products or services.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Analyzed developments in specific fields to determine need for revisions in previously published materials.
- Developed content based on customer feedback.
Executive Coordinator
Blue Sky Studios
Greenwich, CT
09.2018 - 09.2019
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated internal and external events such as conferences, workshops, seminars, luncheons and receptions.
- Developed and maintained detailed executive calendars, scheduling meetings both internally and externally.
- Conducted research on topics requested by executives utilizing online resources or library materials.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared agendas for staff meetings according to management's instructions.
- Enhanced performance through collaboration with diverse teams.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
- Created user documentation for various materials and developed how-to guides and instruction manuals.
Customer Service Specialist
Airbnb
Portland, OR
09.2018 - 09.2019
- Responded promptly to guest inquiries and provided accurate information about Airbnb listings, policies, and services through various communication channels (phone, email, chat).
- Mentored junior team members and managed employee relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Assistant Director of Alumni Relations
Reed College
Portland, OR
09.2016 - 09.2018
- Coordinated and executed a wide range of alumni engagement programs, including reunions, networking events, and educational seminars.
- Represented the company at industry conferences as a subject matter expert.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
Customer Service Team Coordinator
Airbnb
Portland, OR
02.2015 - 09.2016
- Supervised and coached a team of 10 customer service representatives to ensure exceptional service quality and adherence to Airbnb's standards.
Tax and Legal Specialist
Airbnb
Portland, OR
09.2014 - 02.2015
- Spearheaded tax compliance efforts for Airbnb users.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Created and updated case management and client account databases.
- Assisted with the development of corporate policies and procedures related to compliance with applicable laws and regulations.
- Collaborated with other departments within the organization to ensure compliance with all applicable laws and regulations.
Retail Specialist
Apple Retail
Tigard, Oregon
08.2011 - 02.2014
- Increased store revenue through effective cross-selling and upselling techniques, resulting in consistently exceeding monthly sales targets.
- Organized merchandise displays to maximize visibility and appeal.
- Processed returns, exchanges, and refunds according to company policies.
Education
Chinese Literature
Reed College
Portland, OR12-2013
Skills
- Consulting
- Project Management
- Strategic Project Planning
- Customer Relations
- Employee Development
- Relationship Building
- Verbal and Written Communication
- Document Library Development
- Content Development
- Process Documentation
- Editing
Timeline
Employee Care Account Expert
T-Mobile
02.2023 - 09.2023
Owner & Founder
Integral Emergence
09.2019 - Current
Executive Coordinator
Blue Sky Studios
09.2018 - 09.2019
Customer Service Specialist
Airbnb
09.2018 - 09.2019
Assistant Director of Alumni Relations
Reed College
09.2016 - 09.2018
Customer Service Team Coordinator
Airbnb
02.2015 - 09.2016
Tax and Legal Specialist
Airbnb
09.2014 - 02.2015
Retail Specialist
Apple Retail
08.2011 - 02.2014
Chinese Literature
Reed College
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