Overview

Work History

Education

Timeline

Wendell Dixon

McDonough,NY

Overview

6

6

years of professional experience

Work History

Sales Manager

Burberry

01.2018 - 03.2020

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Call Center Supervisor

Capital One

04.2014 - 12.2017

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trained team members on performance metrics and consumer behavior identification.
Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
Executed Monthly Performance Plans with representatives to to identify production gaps.
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Education

High School Diploma -

Southwest Dekalb High School

Decatur, GA

05.2010

Timeline

Sales Manager

Burberry

01.2018 - 03.2020

Call Center Supervisor

Capital One

04.2014 - 12.2017

High School Diploma -

Southwest Dekalb High School