Wendell Hargrove
Chicago,IL
Summary
Driven Hospitality Specialist with a talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with an upbeat demeanor and commitment to client satisfaction.
Seeking to obtain a position with an established hospitality company where 30+ years of experience in customer service could be utilized as well as provide further development and advancement opportunities based upon performance and commitment
Overview
12
12
years of professional experience
Work History
Flight Attendant
Air Wisconsin
04.2018 - Current
- Provide personal services to ensure the safety and comfort of airline passengers during flights
- Greet passengers, verify tickets, explain the use of safety equipment, and serve food or beverages.
Front Desk/part-time
Hampton Inn & Suites
01.2018 - 03.2021
- Represent the first point of contact with guests and manage all stages of a guest's stay
- Duties also involve registering/booking guests in and out of their rooms, while accommodating any special requests.
Concierge/part-time
Blackwell Professional Support
11.2016 - 04.2018
- Serve as the initial point of contact for residents as well as serving to support internal staff
- Work with all supporting entities to address any issues promptly to optimally ensure a seamless experience for residents and guests; also ensure that entrance into community is only by authorized individuals
- Respond to residents' requests and inquiries and works to address resident concerns in accordance with the company's customer service standards.
Promoted client's product
Premium Retail Services
12.2011 - 04.2018
- Promoted client's product including ordering client product as applicable
- Completed and submitted all required reports with home computer, printer, and internet access
- Fostered a positive working relationship between store management and employees
- Assisted retail customers in answering their questions with courtesy and care
- Performed other miscellaneous duties as assigned; functioned as team lead of 3 to 4 other team workers.
Hotel Training & Evaluation Professional/Seasonal
WELCOME U
10.2011 - 04.2018
- Independent contractor, accepting assignments to complete quality and service evaluations for our hotel partners
- The role of evaluator is an important one, as each evaluation provides a complete and accurate picture of a guest's experience at the hotel
- The evaluator position provides specific feedback, suggestions for improvement, and commend excellent service.
Guest Service Agent
Palmer House Hilton
10.2014 - 09.2016
- Greet and complete established check-in procedures for arriving guests on a daily basis; Regularly calculate and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods; Maintain excellent customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses; Maintain a friendly, cheerful, and courteous demeanor at all times; Perform other duties as assigned, requested, or deemed necessary by management.
Education
Associates of Applied Business - Business Management
Eastern Gateway Community College
Steubenville, OH01.2024
Skills
- Regulatory Compliance
- Passenger Interaction
- First Aid
- Preflight briefings
- Food and Beverage Service
- Passenger Assistance
- Aircraft Safety Checks
- FAA Regulations
- Customer Service
- Evacuation Procedures
Timeline
Flight Attendant
Air Wisconsin
04.2018 - Current
Front Desk/part-time
Hampton Inn & Suites
01.2018 - 03.2021
Concierge/part-time
Blackwell Professional Support
11.2016 - 04.2018
Guest Service Agent
Palmer House Hilton
10.2014 - 09.2016
Promoted client's product
Premium Retail Services
12.2011 - 04.2018
Hotel Training & Evaluation Professional/Seasonal
WELCOME U
10.2011 - 04.2018
Associates of Applied Business - Business Management
Eastern Gateway Community College
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