Open To Work
Wendell McKenzie
Lake Elsinore,CA
Summary
With over a decade of experience in accounts administration and telephone sales, coupled with seven years in managerial roles, I bring a wealth of expertise in customer service, sales, and communication. Notably, I successfully implemented new support strategies that resulted in a remarkable 15% increase in customer satisfaction within just three months.
Overview
13
13
years of professional experience
2
2
ISSA Certification
Work History
Personal Trainer
Self Employed Web
08.2022 - Current
- Developed personalized fitness plans based on client goals and health assessments.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Monitored client progress, adjusting programs to optimize results and engagement.
- Conducted group training sessions, fostering community and motivation among participants.
Owner/Operator
IQ Facility Management Services
04.2020 - Current
- Operate commercial cleaning services across Los Angeles and Orange Counties, providing comprehensive cleaning solutions for medical offices, schools, and private businesses.
- Manage various cleaning tasks, including trash removal, vacuuming, window cleaning, dusting, and restroom sanitation.
- Ensure the disinfection of high-touch surfaces and maintain daily client communication to foster strong relationships.
- Oversee scheduling, manage supply orders, and address staff equipment needs to ensure efficient operations.
Customer Service Manager
City Ventures
11.2017 - 04.2020
- Generated high-quality reports and conducted thorough inspections for construction phases.
- Led homeowner orientation walkthroughs, providing valuable insights and guidance.
- Managed service inquiries, complaints, and coordinated trade appointments, ensuring smooth service delivery.
- Created purchase orders and sourced competitive contractors to optimize service offerings.
- Worked on different jobsites from Alameda, West Oakland, Santa and Riversid.
Customer Service Manager
The New Home Company
01.2017 - 11.2017
- Oversaw customer service operations at two locations.
- Conducted inspections and homeowner walkthroughs.
- Managed service requests and coordinated repairs.
- Processed purchase orders and identified new contractor partnerships.
Customer Care Representative
The New Home Company
06.2016 - 01.2017
- Collaborated with construction teams for quality control walkthroughs.
- Coordinated timely repairs and ensured their completion.
- Communicated effectively with homeowners, tradespeople, and internal teams.
- Analyzed quality issues and proposed solutions.
Escalation Supervisor
Wendell D. McKenzie
12.2012 - 06.2016
- Developed team-building strategies to enhance performance.
- Ensured compliance with quality, productivity, and retention standards.
- Resolved conflicts using creative problem-solving techniques.
- Strived to balance customer satisfaction with company policies.
Education
High School Diploma - Required
Castlemont High
Oakland, CANo Degree - Required
James Logan
Union City, CANo Degree - Required
Champlain Park
Champlin, MNGED -
Anoka Technical College
Anoka, MNSkills
- Microsoft Office (2007/2003/XP/2000/97/95), Google Drive, Google Docs, Google Calendar
- Operating Systems: Windows 9/8/7/Vista/XP/2000, Mac OS X, Ubuntu
- Browsers: Internet Explorer, Firefox, Safari, Google Chrome
- Hardware: Desktops, Laptops (IBM, HP, Dell, Mac), Tablets, Printers, Scanners, Fax Machines
- Strong interpersonal communication, problem-solving, and organizational skills
- Customer service orientation, adaptability, and ability to work under pressure
- Certified ISSA strength and conditioning personal trainer
Certification
- [Area of certification] Training - Personal Trainer
- [Area of certification], Strength and conditioning
Languages
English
Native or Bilingual
Timeline
Personal Trainer
Self Employed Web
08.2022 - Current
Owner/Operator
IQ Facility Management Services
04.2020 - Current
Customer Service Manager
City Ventures
11.2017 - 04.2020
Customer Service Manager
The New Home Company
01.2017 - 11.2017
Customer Care Representative
The New Home Company
06.2016 - 01.2017
Escalation Supervisor
Wendell D. McKenzie
12.2012 - 06.2016
High School Diploma - Required
Castlemont High
No Degree - Required
James Logan
No Degree - Required
Champlain Park
GED -
Anoka Technical College