Wendell Moore
Baldwin,NY
Summary
Accomplished Director of Facility Head Custodian at Calabar High School, adept in strategic planning and operations management. Excelled in people management, fostering professional growth and enhancing team collaboration. Achieved operational excellence by streamlining processes and ensuring compliance, demonstrating strong verbal communication and project management skills. Proven track record in improving service quality and team performance.
Overview
18
18
years of professional experience
Work History
Director of Facility Head Custodian
Calabar High School
06.2019 - 09.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager of Department Head Custodian
Saint Mary's College
06.2011 - 06.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Pest Control Supervisor
Meadowbrook High School
02.2007 - 06.2011
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Education
Bachelor of Science - Industrial Engineering
University of Jamaica
Kingston01-2000
Associate of Arts - Mechanical Engineering
University of Jamaica
Kingston06-1995
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Project Management
- Staff Management
- Operations Oversight
Timeline
Director of Facility Head Custodian
Calabar High School
06.2019 - 09.2024
Manager of Department Head Custodian
Saint Mary's College
06.2011 - 06.2019
Pest Control Supervisor
Meadowbrook High School
02.2007 - 06.2011
Bachelor of Science - Industrial Engineering
University of Jamaica
Associate of Arts - Mechanical Engineering
University of Jamaica
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