Wendell Roberts
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer-focused Head Bartender with several years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
11
11
years of professional experience
Work History
Head Bartender
Grace's Mandarin
06.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Server
Grace's Mandarin
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Host
Grace's Mandarin
06.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Warehouse Worker
Coca-Cola
06.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Server
Uncle Julio's
07.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
TGI Fridays
11.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Lena's Pizza
01.2016 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Warehouse Worker
IGF Warehouse
12.2015 - 01.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
Carpenter's Assistant
Maestro Home Management
06.2015 - 12.2015
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Observed all OSHA and corporate safety regulations and procedures.
- Identified product defects and brought to job foreman for resolution.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
Carpenter Apprentice
Alexandria Seaport Foundations
07.2013 - 07.2015
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Interpreted blueprints and instructions to meet exact construction specifications.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA06.2010
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Managing cash register
- Strong Communication Skills
- Wine and liquor knowledge
- Retaining information
- Customer Service
- Blending techniques
- Bar Equipment Maintenance
- Preparing garnishes
- Outgoing Personality
Timeline
Head Bartender
Grace's Mandarin
06.2021 - Current
Server
Grace's Mandarin
06.2021 - Current
Host
Grace's Mandarin
06.2021 - Current
Warehouse Worker
Coca-Cola
06.2020 - 11.2020
Server
Uncle Julio's
07.2018 - 01.2020
Server
TGI Fridays
11.2017 - 07.2018
Server
Lena's Pizza
01.2016 - 01.2017
Warehouse Worker
IGF Warehouse
12.2015 - 01.2016
Carpenter's Assistant
Maestro Home Management
06.2015 - 12.2015
Carpenter Apprentice
Alexandria Seaport Foundations
07.2013 - 07.2015
High School Diploma -
T.C. Williams High School
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