Wendell Thomas
Wylie,TX
Summary
Seeking a position that will benefit from my customer service experience, positive interaction skills where my 17 years' experience can improve the customer satisfaction willing to relocate. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
16
16
years of professional experience
Work History
General Manager
McDonald's
Denton, TX
12.2017 - Current
- Handled cash deposits
- Perform Food Safety
- Provided customer service.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Burger King
San Antonio, TX
11.2016 - 11.2017
- Handled cash deposits
- Managed Manager and Crew schedules
- Kept the food cost down to 14%
- Kept the labor to 20
- Provided customer service.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
Shift Manager
McDonalds
San Antonio, TX
01.2015 - 11.2016
- Provided customer service
- Made the store ready for the next day service
- Maintained low drive-thru times.
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
- Organized and delegated tasks to staff members in accordance with their skills and abilities.
- Conducted periodic performance reviews for employees on night shifts.
- Managed the night shift operations and ensured compliance with safety regulations.
- Supervised the team to ensure customer service standards were met.
- Reviewed incident reports from previous nights to identify any areas needing improvement.
- Developed strategies to increase efficiency and productivity throughout the night shift.
- Monitored employee attendance records, ensuring accuracy of data entered into system.
- Ensured all areas of the store were properly staffed during night shifts.
- Analyzed nightly sales trends to identify opportunities for growth or cost savings initiatives.
- Provided support and guidance to new hires, as well as existing staff members.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
Human Resources Specialist
U.S. Army
Fort Riley, KS
06.2011 - 12.2014
- Provided customer service to soldiers
- Received HR specialist of the quarter
- Received ARMY Accommodation medal for customer service
- Kept soldiers records up to date.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
Shift Manager
Taco Bell
Corpus Christi, TX
12.2009 - 05.2011
- Handled cash deposits
- Received employee of the month three times
- Provided customer service.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Processed weekly payroll information using appropriate software applications.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Office Specialist
Carter Taylor-Williams Mortuary
San Antonio, TX
01.2009 - 12.2009
- Answered phones
- Filed paperwork
- Provided customer service.
- Scheduled meetings and conference calls for staff members as requested.
- Provided administrative support to multiple departments within the organization.
- Answered and directed incoming calls to appropriate personnel.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Processed payroll timecards on a bi-weekly basis ensuring accuracy of hours worked.
- Assisted with research projects by gathering data and preparing summaries of findings.
- Compiled monthly reports summarizing activity related to sales goals and objectives.
- Organized and maintained office files, records, and documents.
- Created reports for management review on a weekly basis.
- Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
- Generated invoices and tracked payments from customers.
- Coordinated travel arrangements for employees attending conferences or other events.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
Education
Diploma -
Mary Carroll High School
06.2011
Skills
- Hard worker
- Learn quickly
- Attentive
- Dependable
- Computer Skills
- Office Management Experience
- Customer Service
Military Service
United States Army, Specialist
Timeline
General Manager
McDonald's
12.2017 - Current
General Manager
Burger King
11.2016 - 11.2017
Shift Manager
McDonalds
01.2015 - 11.2016
Human Resources Specialist
U.S. Army
06.2011 - 12.2014
Shift Manager
Taco Bell
12.2009 - 05.2011
Office Specialist
Carter Taylor-Williams Mortuary
01.2009 - 12.2009
Diploma -
Mary Carroll High School
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