Wendell Thurber

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

• Responsible for service and maintenance of HVAC and building automation controls
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Replaced faulty equipment on building automation systems and performed preventive maintenance to secure smooth operations.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Tested and evaluated students on materials presented in workshops and classes pertaining to Customer Service. Advanced Hydronics, Advanced Electronic Controls and Large Chiller Theory

• Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
• Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
• Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
• Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
• Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
• Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
• Enhanced system performance for clients through regular maintenance and preventive measures.
• Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.

• Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
• Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
• Responsible for service and maintenance of large insudtrial and commercial HVAC systems

Responsible for HVAC, Plumbing, water and waste water treatments for shore facilities