Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendell Wiggins

North Las Vegas

Summary

Results-driven Billing Dispute Analyst at Barclays with exceptional customer support and active listening skills. Adept at policy interpretation and fostering teamwork to enhance customer satisfaction and streamline operations.

Overview

3
3
years of professional experience

Work History

Disputes Specialist

Barclays
07.2023 - Current
  • Analyze customer accounts to identify and resolve disputes.
  • Assist customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
  • Maintain accurate records of all dispute activity on customer accounts.
  • Create detailed summaries of each case along with recommendations for resolving them.
  • Adhere strictly to confidentiality guidelines when dealing with sensitive customer information.

Customer Care Representative

TELEPERFOMANCE USA
12.2022 - 07.2023
  • Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for guests.
  • Provide accurate, valid, and complete information to customers.
  • Identifiy opportunities to upsell additional services when appropriate.
  • Adhere strictly to confidentiality guidelines when dealing with sensitive customer information.

Shift Leader

Einstein Bros Bagels
06.2022 - 12.2022
  • Manage inventory levels and minimized loss, following company systems and guidelines.
  • Ensure staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assist in training new employees on shift operations.
  • Inspect food preparation areas to ensure proper sanitation standards were met at all times.
  • Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

Some College (No Degree) - Music

FullSail University
Winter Park, FL

Skills

  • Shift Management
  • Customer Support
  • Excellent Communication
  • Active Listening
  • Attention to detail
  • Policy Interpretation
  • Chargeback Handling
  • Time Management abilities

References

References available upon request.

Timeline

Disputes Specialist

Barclays
07.2023 - Current

Customer Care Representative

TELEPERFOMANCE USA
12.2022 - 07.2023

Shift Leader

Einstein Bros Bagels
06.2022 - 12.2022

Some College (No Degree) - Music

FullSail University

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