Summary
Overview
Work History
Education
Skills
Timeline
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Wendi Batman

Mulvane,KS

Summary

Dynamic Assistant Property Manager with a proven track record at NSA Storage, excelling in tenant relations and conflict resolution. Skilled in business processes and patient-focused care, I effectively maximized rental income while maintaining high occupancy rates. A reliable team player, I thrive in fast-paced environments, ensuring compliance and delivering exceptional service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

NSA Storage
03.2024 - Current
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Kept accurate records of all resident and tenant correspondence.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept properties in compliance with local, state, and federal regulations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Escalated major issues to property manager for immediate remediation.

Medical Assistant

Mid America Orthopedics
02.2020 - 03.2021
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Prepared lab specimens for diagnostic evaluation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.

Medication Aide/ Pharmacy Tech

Sedgwick County Jail
06.2017 - 01.2020
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered prescribed drugs to high-volume patient caseload.
  • Reported changes in patient status regarding drug therapy.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies.
  • Reordered medication to maintain adequate supply.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Monitored medication storage area to maintain medication security and control.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.

Education

Associate of Applied Science -

Cowley County Community College
Arkansas City, KS
1998

Associate of Arts -

Cowley County Community College
Arkansas City, KS
1998

Skills

  • Business processes and procedures
  • Telephone and email etiquette
  • Reliable team player
  • Issue escalation
  • Patient-focused care
  • Phlebotomy
  • Medical procedures
  • Patient-handling equipment
  • Calm and level-headed under duress
  • Quick problem solver
  • Medical terminologies

Timeline

Assistant Property Manager

NSA Storage
03.2024 - Current

Medical Assistant

Mid America Orthopedics
02.2020 - 03.2021

Medication Aide/ Pharmacy Tech

Sedgwick County Jail
06.2017 - 01.2020

Associate of Applied Science -

Cowley County Community College

Associate of Arts -

Cowley County Community College

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