Hi, I’m
Wendi Caston
Customer Service Professional
Carlisle,PA
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
years of professional experience
Work History
Bright Star Care, Home Health Care
Home Health Caregiver
02.2023 - 12.2023
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Perkins Family Restaurant
Server Trainer
11.2017 - 08.2020
Job overview
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Amazon
Warehouse Inventory Associate
12.2015 - 07.2017
Job overview
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Education
NorthernDillsburg, PA
GED
08.1998
University Overview
- Honor Roll every year
- Ranked in Top 25% of class
- 3.7 GPA
- Relevant Coursework: Peer Counselor & Advanced Academics
Skills
- Progress
- Behavioral Management
- Patient Transportation
- Meal Preparation
- Medication Administration
- Care Plan Management
- Care Plan Assessment
- Mobility Support
- Interpersonal Communication
- Microsoft Word
- Order Fulfillment
- Microsoft PowerPoint
- Customer Relations
- Microsoft Excel
- Customer Service
- Shipping and Receiving Understanding
- Strong Analytical and Problem-Solving Skills
- Minute Taking
- Critical Thinking
- Customer Data Confidentiality
- Typing Proficiency
- Time Management
- Spreadsheets
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Accounts Receivable, 04/2006-12/2008; 10/2010-06/2011
TROSA - Durham, NC
This was a 2-year residential self-supporting organization with multiple businesses. The residents worked in a variety of departments to learn new vocational skills. I worked in the finance department in accounts receivable. I was responsible for balancing the aging weekly; taking payments and correctly entering data for rent, landscaping payments, storage payments, & moving payments. I was also responsible for creating the spreadsheet for & correctly logging work hours for 200+ workers at the yearly North Carolina State Fair. This was similar to an internship, in that I did not receive any pay for this work.
Personal References
- Susan Bailey - 2 years - Retired from the US government - (717) 756-7952
- Casey Johnson - 4 years - Senior coordinator complaints & appeals - (908) 347-6814
- Star Woodson - 8 years - Home health care for individuals with disabilities - (717) 254-0342
- Joanne Minich - 15 years - Warehouse Associate - (717) 440-6450
Relative work experience
I do have experience in collections/skiptracing, although it was when I was much younger, in 1997. I worked for PHEAA as a collections/skiptracing agent.
Timeline
Home Health Caregiver
Bright Star Care, Home Health Care
02.2023 - 12.2023
Server Trainer
Perkins Family Restaurant
11.2017 - 08.2020
Warehouse Inventory Associate
Amazon
12.2015 - 07.2017
Northern
GED
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