Wendi Cole
Akron,OH
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Wendy's
06.2019 - Current
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Server, Bartender, Fundraiser/Marketing
Texas Roadhouse
01.2012 - 06.2019
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased bar revenue through development and marketing of featured cocktails.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Researched and identified potential donors.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Planned and implemented fundraising events.
- Improved and applied social media marketing strategies to increase patronage.
- Attended events to develop professional network of potential donors.
- Consulted with managers to organize special events and promotions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Skills
- Product Costing
- Risk Management
- Market Analysis
- Cross-Functional Team Management
- Project Planning
- Profit and Loss Accountability
Certification
Serve safe certified 2021
Timeline
General Manager
Wendy's
06.2019 - Current
Server, Bartender, Fundraiser/Marketing
Texas Roadhouse
01.2012 - 06.2019
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