Wendi Dressell
Euless,TX
Summary
Dynamic and personable catering professional with a proven track record at Patriotic Pig, enhancing client satisfaction through personalized services and strict adherence to food safety standards. Skilled in food presentation and fostering team efficiency, consistently delivering memorable experiences and securing repeat business. Demonstrates exceptional problem-solving and guest satisfaction abilities, contributing to a positive and efficient work environment.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caterer
Patriotic Pig
05.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Bartender/Server
Applebee's Neighborhood Grill & Bar
02.1996 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma - General Studies
General William Mitchell
Colorado Springs, CO06.1986
Skills
- Food safety
- Food presentation
- Sanitation practices
- Quality control
- Safe food handling
- Team contribution
- Food preparation
- Personable and friendly
- Problem-solving skills
- Organizing and prioritizing
- Guest and client satisfaction
- Attention to detail
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- TABC Certified
Timeline
Caterer
Patriotic Pig
05.2020 - Current
Bartender/Server
Applebee's Neighborhood Grill & Bar
02.1996 - Current
High School Diploma - General Studies
General William Mitchell
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