Wendi Dwyer
Trinity,FL
Summary
Enthusiastic professional with a proven track record of providing professional and client support for more than 25 years. Professional strengths include highest level of integrity and confidentiality, as well as excellent interpersonal and communication skills.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
37
37
years of professional experience
Work History
Client Specialist/Legal Assistant
Timoney Knox, LLP
06.2017 - 08.2024
- Provide support to Attorneys and Paralegals
- Handled approximately 20-30 incoming calls and emails per day
- Responded to client inquiries in a timely manner with empathy and compassion
- Gathered key information during initial client intake interviews that contributed significantly to initial call with attorney
- Maintained 3 Attorney and 3 Paralegal Calendars
- Acted as technical support for team members
- Maintained Students’ Rights Facebook page and LinkedIn page
- Maintained student/client records and correspondence, observing confidentiality and extreme discretion
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records and/or directing them to appropriate resources when needed
- Maintained strict confidentiality of firm information
- Coordinate FERPA Requests to LEA
- Intake and review of records; determine what records are/are not included
- Assisted with Due Process preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials
- Scheduled communication between attorneys and clients, provided status updates and relayed critical information promptly
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination
- Chair of Firm Social Committee to plan and execute Firm events
Lead Bartender
LOCAL TAP
10.2019 - 07.2024
- First hire for this new bar and helped grow a consistent following of guests
- Utilized social media to promote the business and support the brand
- Liaised with vendors and built trusted relationships
- Ensured guests had a great experience by building rapport, remembering names and knowing preferences
- Ran private party events of ~100 people
- Trained new employees in keeping with the standard of excellence
- Consistently exceeded sales goals
- Implemented and organized special events such as Sip & Shop and Open Mic Night
- Sourced and promoted musical talent
- Nominated for 3 years in a row for Best Bartender of Montgomery County (PA), landing as a Top 5 Finalist each year
School Senior Administration Assistant
Mary Mother of the Redeemer Church
05.2011 - 06.2017
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent student family relationships
- Managed School Transportation Schedule for 500+ families across 7 districts
- Prepared the Weekly School Newsletter including layout, editing and proof reading
- Maintained Faculty Employment records and attendance
- Coordinator of Blackboard communication system for both staff and families
- Run queries to parish database to generate routine and ad hoc reporting
- Maintained student records and processed high school records request
- Coordinator of State and FBI clearances for school employees and all volunteers
- Oversaw requests and ordering of office supplies and student stationary
- Recruited and Scheduled substitute teachers
- Provided backup support of reception
- Strong face-to-face interaction with families
Religious Education Office Manager
Mary, Mother of the Redeemer Church
02.2001 - 05.2011
- Maintained student records and registration materials for over 700 students
- Prepared enrollment and re-enrollment for incoming students
- Assignment of classes for all students in grades K-6
- Recruited over 100 volunteer teachers and aides
- Provided support to Director of Religious Education
- Coordinated office events and meetings, ensuring informational flyers were ready for all participants
- Conducted regular inventory assessments of office and student supplies
- Prepared certificates for students receiving sacraments
- Maintained records for all parish children
- Created programs for Sacramental Mass
Dining Room Supervisor, Corporate Trainer/Server
Houlihans
10.1987 - 05.1993
- Communicated effectively with dining staff and guests to provide an outstanding guest experience
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Trained over 100 bar and dining staff in all aspects of food handling, safety protocols and providing exceptional service
- Circulated throughout dining room to assess guest satisfaction and seek opportunities to speak with guests about their dining experience
- Fostered strong relationships with repeat customers through personalized interactions that demonstrated genuine care for dining preferences
- Helped maintain high standards of cleanliness throughout the restaurant
- Addressed customer complaints with professionalism and used communication and problem solving skills to resolve issues
- Participated on Corporate Training Team to open 14 restaurants while serving as a corporate trainer
Education
College Credit -
Lansing Community College
Lansing, Mi01.1988
High School Diploma -
Lansing Eastern High School
Lansing, Mi01.1985
Skills
- Problem Solving
- Adaptability
- Strong Interpersonal Communication Skills
- Computer Proficiency
- Relationship Development
- Scheduling
- Microsoft outlook
- Professional telephone demeanor
- Administrative support
- Client needs assessment
- High-energy attitude
- Adaptive team player
- Calendaring
- Executive management support
- Team building
- Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Bartender
LOCAL TAP
10.2019 - 07.2024
Client Specialist/Legal Assistant
Timoney Knox, LLP
06.2017 - 08.2024
School Senior Administration Assistant
Mary Mother of the Redeemer Church
05.2011 - 06.2017
Religious Education Office Manager
Mary, Mother of the Redeemer Church
02.2001 - 05.2011
Dining Room Supervisor, Corporate Trainer/Server
Houlihans
10.1987 - 05.1993
College Credit -
Lansing Community College
High School Diploma -
Lansing Eastern High School
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