Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Bartender

Wendi Hovanetz

Belmont,NC

Summary

Experienced Hospitality Professional, reletively new to Charlotte, looking to join your team as a full time Server. Enthusiastic and dependable with a bright attitude and great work ethic. Knowledgeable in all Cusines, Wine, Spirits and experienced in Fine Dining Service. Passionate about finding ways to create memorable moments for guests. Fast learner, doesn't require constant supervision, yet easy to direct. Hoping to work in a strong team-oriented environment.

Career Server with a genuine love for the industry and serving guests with an attitude of gratitude.

Overview

16
16
years of professional experience

Work History

Fine Dining Server/Banquet Captain

Drift on Lake Wylie
06.2022 - Current
  • Serve guests while consistently incorporating all mandated points of service.
  • Make guests feel unique and at home in a large scale, multi-level dining room by giving personalized service, recognizing special occasions, addressing guests by name and always inviting to return.
  • Consistently receive 5 star reviews for outstanding service.
  • Serve large events as Banquet Captain, training and leading teams to execute successful multi-course dinners and Cocktail parties.
  • Up-sell fine wines, top shelf liquor, extra courses and side items at every opportunity.
  • Cultivated relationships with Chefs and Back of House teams to better communication and strengthen team work.
  • Close down restaurant by checking other servers side-work and making sure everything is clean and organized for the next shift.

Restaurant Server

Honeycomb Cafe (Heirloom)
01.2022 - 06.2022
  • Assisted in the organization, strategy and execution of opening Heirloom's sister Cafe
  • Give five star service to guests in a high volume, fast paced upscale breakfast and lunch cafe.
  • Knowledge of all local food vendors and craft cocktails to increase sales and give informed service
  • Aid in organization and execution of private events and Cocktail Dinners
  • Cross promote both properties to guests.

Fine Dining Server/ Banquet Captain

Heirloom
08.2021 - 06.2022
  • Captain for events and weddings at Sea Park Manor in Gastonia via Heirloom.
  • Helped organize and strategize the opening of Heirloom Restaurant
  • Enthusiastically tried to grow a solid base of return business and regular guests through personalized service and genuine gratitude at Heirloom, including recording regular guests preferences and dietary needs
  • Brought new guests through networking in the community
  • Give knowledgeable fine dining service and increase sales by studying all local food products, wine, and craft cocktails in a unique beverage program
  • Received numerous 5 star reviews for service and received many requests
  • Consistently gave ideas to improve business, service and our standing in the community.

Fine Dining Server/Head Trainer

Radisson Blu/Fire Lake Restaurant
02.2011 - 02.2021
  • Increased a loyal regular guest base
  • Received numerous five-star reviews for service on social media and in hotel surveys
  • Assisted in the planning and execution of private events during the NCAA
  • Final Four, MLB All Star Game and the Superbowl
  • Assisted with creating seasonal drink menus
  • Filled in as Supervisor as needed
  • Trained all new servers, wait assistants, hosts and managers the "Yes I
  • Can" excellent service culture of Radisson Blu along with Up-selling techniques through product knowledge, fine dining etiquette with warm, sincere tone and body language, active listening and genuine empathy should problems arise.

Outlet Manager

Hilton/Marquette Hotel
12.2005 - 11.2009
  • Managed daily operations and assisted with multi-million dollar renovations and re-launch of Basil's Restaurant, The Marq VII Lounge,
  • Room Service, Executive Lounge, and Mini Bar inventory
  • Increased hotel guest survey service scores across the board for all outlets through consistent and thorough training of staff
  • Took initiative in marketing Basil's restaurant to Downtown Residents
  • Built relationships with Union representatives to smoothly resolve conflict
  • Calculated Payroll and Scheduled staff in Workday IT program
  • Programmed all necessary Micros menu items
  • Forecasted budgets for Outlets monthly and yearly
  • Filled in as temporary Banquet Manager for Windows on Minnesota, spaced on the 50th floor of the IDS Center with capacity for 500 guests
  • Led the team in executing the yearly acclaimed "Chaine Des Rotisseries" Chef's multi course dinner and assisted in pairing wines
  • Worked closely with Chef on menu item placement, researched all wines for list and created an innovative and competitive drink menu for maximum revenue
  • Fill in as bartender when necessary
  • Led by example and built a motivated, knowledgeable team
  • Grew trusting relationships in a Union environment where consistency and fairness resulted in less need for disciplinary action
  • Increased Employee satisfaction scores for Food and Beverage Outlet Management and general job satisfaction

Education

Bachelor of Arts - undefined

University of Minnesota

Skills

Wine and Liquor knowledge

Bartending and Management

POS trained in Micros, Aloha, Touch Bistro and Toast

Keen up-selling skills via product study and anticipation of guests needs

Empathetic listener and refined in problem recovery

Excellent interpersonal skills with a talent for handling difficult personalities

Team oriented, developing strong bonds and always ready to help others

Thorough Trainer, setting up new team members for success

"YESI can" mentality

Accomplishments

    Received many 5 star and positive reviews on Social Media for outstanding service.

Languages

Spanish
Limited Working

Timeline

Fine Dining Server/Banquet Captain

Drift on Lake Wylie
06.2022 - Current

Restaurant Server

Honeycomb Cafe (Heirloom)
01.2022 - 06.2022

Fine Dining Server/ Banquet Captain

Heirloom
08.2021 - 06.2022

Fine Dining Server/Head Trainer

Radisson Blu/Fire Lake Restaurant
02.2011 - 02.2021

Outlet Manager

Hilton/Marquette Hotel
12.2005 - 11.2009

Bachelor of Arts - undefined

University of Minnesota

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Wendi Hovanetz