KYLE SHELTON
Tuscaloosa,AL
Summary
Individual who is self-motivated and has a strong desire to Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work In fast-paced, high-volume retail environments, excel at providing excellent customer Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Organized Creative problem solving Superior organization skills Data entry Detail-oriented Computer proficiency Microsoft Excel Adaptive team player Customer service Proficient in MS Office Technical issues analysis Data recovery Help Desk Operations Customer rapport
Offering strong interpersonal skills and passion for customer service, eager to learn and grow in membership-focused environment. Contributes solid understanding of member engagement techniques and adeptness with digital tools. Ready to use and develop client relationship management and communication skills.
Overview
4
4
years of professional experience
Work History
General Membership Associate
Foundever
12.2024 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns. Managed over 40 incoming calls per day.
- Conducted comprehensive analysis of member feedback, identifying areas for improvement and implementing changes accordingly.
Kennel Attendant
Cahaba Beach Dog Park
02.2024 - 10.2024
- Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases
- Cages, kennels, play yards, and grooming areas were kept neat and clean by me
- Kept boarding areas clean and organized to promote animal welfare
- Was in charge of monitoring and maintaining the food and water of boarded animals in accordance with animal dietary guidelines
- Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats
Retail Sales Specialist
Advantage Solutions
12.2022 - 12.2023
- Stayed on top of changes to store products and promotions to maintain strong sales
- Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Traveled through local area and surrounding cities to conduct audits on stores
- Completed a quota of 100% coverage for my area each month
- Improved cut in percentage of products by 15% in my area
- Met with store owners and key decision makers to introduce new products into their
Business Development Representative
Team Engine.io
08.2022 - 12.2022
- Met with local businesses and community organizations to generate leads and generate business
- Networked with local businesses and community organizations to develop leads and generate business
- Assessed current clients' needs and developed improvement plans with them
- Coordinated information sharing meetings with energy leadership teams
- Managed needs of more than 50 customers at once using strong prioritization and multitasking abilities.
Store Associate
T.J. Maxx
12.2021 - 06.2022
- Stocked products and noted low inventory levels; I closed the store and assisted with management responsibilities
- Used a point-of-sale system to process sales, returns, online orders, and gift card activations
- Kept an eye on the sales floor to spot customers who needed help and merchandise that needed to be replenished
- Used strategic tactics like cross-selling and upselling to increase sales
- Greeted customers, offered assistance in locating items, and made product recommendations without being intrusive or pushy
- Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior
IT Technician
NRTC
08.2021 - 11.2021
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Answered and triaged requests for assistance in order to provide top-notch support
- Explained technical information to non-technical people in plain English to help them understand it better
- Interacted with customers and responded to their questions via email, phone, website live chat, and forums
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Education
Some college - Information Technology
Southern New Hampshire University
Manchester, NHNo Degree - Computer Science
University of South Alabama
Mobile, ALSkills
- Systematic Organization
- Innovative Problem Solving
- Exceptional Organizational Skills
- Accurate Data Entry
- Meticulous Attention to Detail
- Technical Software Skills
- Advanced Microsoft Excel
- Flexible Team Contributor
- Customer Engagement
- Skilled in Microsoft Office
- Troubleshooting Technical Issues
- Help Desk Management
- Building Customer Relationships
Timeline
General Membership Associate
Foundever
12.2024 - Current
Kennel Attendant
Cahaba Beach Dog Park
02.2024 - 10.2024
Retail Sales Specialist
Advantage Solutions
12.2022 - 12.2023
Business Development Representative
Team Engine.io
08.2022 - 12.2022
Store Associate
T.J. Maxx
12.2021 - 06.2022
IT Technician
NRTC
08.2021 - 11.2021
Some college - Information Technology
Southern New Hampshire University
No Degree - Computer Science
University of South Alabama
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