Wendi Looney
La Puente,CA
Summary
Dynamic delivery driver with a clean driving record at ServiceNow, recognized for optimizing routes to enhance efficiency and customer satisfaction. Proven teamwork and problem-solving skills, training new drivers and implementing process improvements that elevated service quality. Committed to maintaining a positive attitude while ensuring timely and accurate deliveries.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
ServiceNow
07.2025 - Current
- Managed timely delivery of packages, ensuring compliance with safety and quality standards.
- Optimized route planning to enhance efficiency and reduce transportation costs.
- Trained new drivers on company protocols and best practices for safe driving.
- Ensured accountability by maintaining precise delivery and vehicle inspection records.
- Collaborated with team members to streamline logistics operations and improve service response times.
- Implemented process improvements that enhanced delivery accuracy and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
Housekeeper
Self Employed
1991 - Current
- Executed effective cleaning routines to uphold cleanliness and order in living areas.
- Assisted clients with organizing household items, enhancing functionality and accessibility.
- Utilized eco-friendly cleaning products to promote sustainability and health-conscious living environments.
- Developed customized cleaning schedules based on client preferences and needs, ensuring satisfaction.
- Trained new housekeepers on best practices for effective cleaning techniques and safety protocols.
- Implemented inventory management strategies for cleaning supplies, reducing waste and costs.
- Coordinated with clients to address specific cleaning concerns, fostering strong relationships for repeat business.
- Evaluated and improved cleaning processes to enhance efficiency and overall service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Caregiver
IHSS Adult Services Program
2007 - 07.2025
- Enhanced client well-being by managing daily activities and ensuring a secure home environment.
- Administered medications and monitored health conditions, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with clients and family members to enhance quality of life.
- Implemented effective communication strategies to engage clients and address their needs promptly.
- Advocated for clients' rights and preferences in care decisions, ensuring dignity and respect in services provided.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained accurate records of client activities, health status, and care interventions for compliance purposes.
- Trained new caregivers on best practices for client care and safety protocols within the program.
- Coordinated transportation for clients to medical appointments, fostering independence and access to services.
Education
High School Diploma - Fiber Optic Technician Thur Levinton
Levonton
California 06.1987
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Safe driving
- Clean driving record
- GPS and route planning
- Safe driving record
Timeline
Delivery Driver
ServiceNow
07.2025 - Current
Housekeeper
Self Employed
1991 - Current
Caregiver
IHSS Adult Services Program
2007 - 07.2025
High School Diploma - Fiber Optic Technician Thur Levinton
Levonton
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