Wendi Magno-Lachowicz
Palatine,IL
Summary
Dynamic Senior Program Specialist at Keypath Education with a proven track record in process improvement and strategic thinking. Enhanced program efficiency through innovative solutions and effective communication, while mentoring junior staff. Committed to continuous improvement, I successfully navigated complex regulatory environments, ensuring compliance and fostering a culture of excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Senior Program Specialist
Keypath Education
08.2022 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions using SharePoint, Salesforce and CRM.
- Championed organizational mission by consistently aligning programs with strategic priorities, fostering a culture of innovation and excellence. Worked with multiple programs and partners.
- Devised, implemented and monitored program materials to insure they aligned with current programs.
- Solicited feedback from participants and stakeholders for continuous improvement of programs based on student experiences and needs.
- Adapted programs in response to changing circumstances or new information, ensuring continued relevance and effectiveness over time.
- Mentored junior staff members, fostering professional growth and talent retention within the organization.
- Coordinated work between multiple departments.
- Navigated complex regulatory environments to ensure full compliance with relevant laws and guidelines throughout all stages of program implementation.
- Evaluated program outcomes against established goals, making necessary adjustments to enhance results.
- Developed comprehensive project plans for successful program execution and timely completion.
- Recruited and students to achieve performance and quality targets.
Senior Quality & Internal Procedures Administrator
Pearson Education Company
11.2017 - 08.2022
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for my team of employees in the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials to facilitate coaching admissions advisors.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Improved student retention rates by creating engaging and interactive learning materials for advisors.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Evaluated impact of training programs on Admission Advisors performance and business outcomes, continuously refining training strategies based on feedback.
- Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
- Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
- Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Student Manager & Senior National Admissions
Career Education Corporation
11.2008 - 05.2017
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
- Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
- Conducted performance evaluations for Admissions Advisors, providing constructive feedback and guidance aimed at facilitating professional growth and student retention.
- Promoted a culture of continuous improvement through regular feedback sessions with peers and staff members alike regarding areas that required enhancement or modification.
- Established an efficient system for handling student concerns, leading to timely resolutions and increased satisfaction among the student body.
- Actively participated in strategic planning sessions with senior leadership, providing valuable insights from a student perspective on key issues affecting the institution''s success trajectory.
- Improved student retention by initiating support programs for at-risk students.
- Analyzed student performance data to identify trends and areas requiring intervention, leading to targeted support initiatives.
- Enhanced team cohesion and productivity by organizing regular training sessions and team-building activities.
Education
Master of Arts - Teaching
North Park University
Chicago, IL06-2014
Bachelor of Arts - Human And Family Development
North Park University
Chicago, IL08-2007
Skills
- Teamwork and collaboration
- Strategic thinking
- Effective communication
- Adaptability and flexibility
- Relationship building
- Conflict resolution
- Goal setting
- Continuous improvement
Timeline
Senior Program Specialist
Keypath Education
08.2022 - Current
Senior Quality & Internal Procedures Administrator
Pearson Education Company
11.2017 - 08.2022
Student Manager & Senior National Admissions
Career Education Corporation
11.2008 - 05.2017
Master of Arts - Teaching
North Park University
Bachelor of Arts - Human And Family Development
North Park University
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