Wendi Maxihimer
Marysville,OH
Summary
Accomplished Patient Service Representative with a proven track record at Memorial Hospital of Union County and Medical Service Company, enhancing patient access services and streamlining training processes. Expert in medical billing and customer service, significantly improving patient satisfaction. Skilled in HIPAA compliance and insurance verification, ensuring efficient and compliant patient care coordination. Experienced in Brightree an Epic patient care systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Medical Services Company
Cleveland, OH
09.2022 - Current
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Documented and managed patient information in computer system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Created and offered additional materials to enhance training.
- Created and distributed instructional materials to support training sessions.
- Provided feedback on employee performance based on observed results during training sessions.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Recommended changes or improvements in existing training processes as needed.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Patient Care Representative
Memorial Hospital of Union County
Marysville, OH
03.2021 - 03.2022
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Provided administrative support for patient care staff.
- Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Provided assistance with registration paperwork during new patient intakes.
- Processed patient intake information and updated medical records prior to treatment.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
Bachelor of Science - Health Information Technology
DeVry University
Columbus, OH06-2022
Skills
- Appointment confirmation
- Check-in coordination
- Patient greeting
- System updates
- Patient interviewing skills
- Customer service
- Medical terminology
- HIPAA compliance
- Electronic health records
- Patient intake
- Appointment scheduling
- Data entry proficiency
- Medical billing
- Verbal and written communication
- Phone etiquette
- Insurance verification
Certification
- EPIC Certification
Timeline
Patient Service Representative
Medical Services Company
09.2022 - Current
Patient Care Representative
Memorial Hospital of Union County
03.2021 - 03.2022
Bachelor of Science - Health Information Technology
DeVry University
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