Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Wendi Miller

Versailles

Summary

Dynamic kitchen leader with extensive experience at Winchells, excelling in meal preparation and food safety. Proven track record in enhancing kitchen efficiency and training staff, resulting in high customer satisfaction ratings. Skilled in food inventory management and employee supervision, fostering a collaborative team environment to achieve operational excellence.

Knowledgeable Manager with solid background in culinary leadership. Demonstrated ability to manage kitchen operations efficiently and deliver high-quality dishes. Proven skills in menu planning and staff training.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Cook/Key Holder Supervisor

Winchells
04.2021 - Current
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
  • Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
  • Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Kitchen Manager

Applebee's Grill + Bar
08.2019 - 04.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Assistant General Manager

Creative Food Group LLC
02.2017 - 08.2018
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

Front of House Manager

Logan's Roadhouse
04.2009 - 04.2018
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

Server/Bartender

Logan's Roadhouse
02.2006 - 04.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Frankfort High School
Frankfort
04-2005

Skills

  • Meal preparation
  • Kitchen management
  • Food safety
  • Kitchen organization
  • Crew training
  • Training management
  • Food inventory management
  • Employee supervision
  • Scheduling
  • Food presentation
  • Special diets
  • Allergen safety

Certification

  • ServSafe Training - Valid until September 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Cook/Key Holder Supervisor

Winchells
04.2021 - Current

Kitchen Manager

Applebee's Grill + Bar
08.2019 - 04.2021

Assistant General Manager

Creative Food Group LLC
02.2017 - 08.2018

Front of House Manager

Logan's Roadhouse
04.2009 - 04.2018

Server/Bartender

Logan's Roadhouse
02.2006 - 04.2009

High School Diploma -

Frankfort High School

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