Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Jr Analyst, Commercial Ops
Baxter
Batesville, IN
04.2021 - Current
Processed rebate claims and conducted IP analysis for distributors.
Developed and executed plans to reconcile AR with rebate deductions and IP.
Conducted manual entry of requested credits.
Managed rebate fee payment processing.
Maintained regular reporting of open AR on a weekly and monthly basis.
Invoice Specialist/Credit Department
HillRom/Baxter
Batesville, IN
11.2005 - 05.2021
Recorded all relevant special handling communication involving action plans, process development, and vital details for the customer.
Ensured that all steps are understood, credits are issued correctly, and notes are placed on the orders. Follow approvals and work collaboratively with Sales Field, AVP, DVP, and above.
Processed month-end Special Handling within the first 1-3 business days of each month. Provided invoices/reports to the customers, Sales Field, to receive payment on their Accounts Receivable items in a timely manner.
Worked closely with various departments to successfully address and resolve billing concerns.
Responded to internal and external requests regarding invoice information as needed.
Provided customer service support related to billing inquiries or disputes.
Served as dispute coordinator, which consisted of weekly review of disputed items with divisional contacts, and collaboration with credit managers and director to review and resolve open items.
Customer Service
HillRom/Baxter
Batesville, IN
07.1998 - 11.2005
Served in diverse roles within the Customer Service Department.
Handled customer inquiries via phone, providing effective resolutions to their questions or concerns; accurately processed small orders with swift follow-up.
Collaborated on the organization and scheduling of product shipments in a Customer Advocate role.
Managed order processing and maintained open communication channels between clients, sales reps, and internal teams for orders over $10,000.
Psychiatric Technician and Case Management
Community Mental Health Center
Lawrenceburg, IN
03.1997 - 07.1998
Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
Utilized therapeutic communication techniques when interacting with patients.
Provided case management services for the Intensive Youth Services Program.
Case Manager
Ripley Tools
Versailles , IN
05.1996 - 03.1997
Supported family members by providing information on local support groups.
Participated in interdisciplinary team meetings to discuss treatment options.
Participated in professional development activities related to case management best practices.