Wendi M. Townsend

Aurora,CO

Summary

I am interested in securing employment with a stable and professional company in the Denver area. I consider myself to be a valuable and dedicated worker with a wide array of office and administrative skills. I am a fast learner and multi-tasker and enjoy taking on a new challenge. I also place a high emphasis on customer service both externally and internally. Please consider me for a position within your company.

Overview

years of professional experience

Work History

Administrative Assistant / Post Closing Reporting Specialist

Pulte Mortgage LLC

Englewood, CO

09.2003 - Current

Recognized as a Fortune 500 enterprise.
Administrative and Post Closing support for five (5) company VPs and staff of 60 Responsible for:
Maintaining confidential employee data.
Oversaw planning and coordination of events and banquets for staff and management.
Running time-sensitive daily and monthly statistics reports.
Creating and maintaining various data matrices.
Streamlining of current processes and reports, therefore allowing the company to save time and money.
Writing and editing of Standard Operating Procedures (SOPs).
Tracking of closed loan and underwriting files.
Developed structured and impactful presentation materials using PowerPoint.
Reviewing and checking in outstanding mortgage documents.
Provided assistance part-time in hazard insurance department with policy cancellations, forced-placed policies, payment issues and customer care inquiries.
Assist in reviewing and quality assurance of closed loan files.
Ordered Private Mortgage Insurance (PMI) for Conventional loans utilizing six (6) different carrier websites.

Office Services Coordinator

Lockton Companies

Greenwood Village, CO

06.2002 - 06.2003

Assisted large insurance broker with general clerical and administrative duties such as, but not limited to:
Preparing Power Point presentations for executives.
Maintained UPS/FedEx software.
Supply fulfillment.
File coordinating.
Switchboard duties.

Universal Agent/Trainer

TeleTech Tele Services, Inc.

Denver, CO

01.1997 - 01.2002

Responsible for handling 100 + customer service calls daily in a call- center environment for the United States Postal Service.
Assisted in the training and placement of new hires.
Monitored Quality Assurance of in-coming calls.
Frequent recipient of 'Top Performer' award for high customer service scores and low talk-time.

Receptionist (Part-time)

City of Aurora / Beck Recreation Center

Aurora, CO

01.1999 - 01.2001

Efficiently maintained front desk duties for busy recreation center including:
Answering phones, scheduling classes, assisting potential clients with services available and closing out nightly cash drawer.

Skills

Microsoft Office Suite 365
Excel Levels I, II, III
Power Point Levels I, II, III
Word Levels I, II, III
Zoom
Microsoft TEAMS
Mortgage TRID guidelines
Colorado Notary Public
Streamlining processes
Reporting
Access
Outlook
Customer service
Administrative/clerical
Mortgage Banking
Cisco Phone Systems
E-mail etiquette
Customer relations
Report generation

Data analysis
Administrative support
Process improvement
Office management
Effective communication
Time management
Presentation development
Scheduling appointments
Documentation skills
Scheduling
Meeting planning
Proofreading documents
Project assistance
Document preparation
Mail distribution
Records management
Travel arrangements
Telephone inquiries
Expense reporting

References

Available upon request.

Skills And Additional Information

Eager and Fast learner proficient in Microsoft Office Suite 365.
Certified in Excel Levels I, II, III
Certified in Power Point Levels I, II, III
Certified in Word Levels I, II, III
Experience with Zoom and Microsoft TEAMS meetings and programs
Formally trained in Mortgage TRID guidelines
Colorado Notary Public – Commission Expires 2024
Frequently called upon to assist in streamlining of processes and reporting
Intermediate Access user
Advanced Outlook user
20+ Years customer service experience
20 years Administrative/clerical experience
20 years Mortgage Banking experience
Proficient in Cisco Phone Systems
Attended 'Seven Habits of Highly Effective People' seminar
Attended 'Write to the Point' e-mail etiquette training
Participated in the 'M.A.G.I.C. of Customer Relations' training program
Member of Pulte Mortgage 'Awards and Recognition' Committee honoring employee excellence
Volunteered with Total Long-Term Care senior living
Volunteered with Big Brothers, Big Sisters of America
Volunteered with Soldier’s Angels Organization preparing letters and care packages for deployed soldiers and their families.

Timeline