Wendi O'Donnell

Personal shopping

• Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
• Coordinated training sessions for new staff, enhancing team performance and service quality.
• Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
• Developed promotional displays, attracting customer interest and boosting sales during peak seasons.
• Monitored cash handling procedures, ensuring compliance with financial policies and maintaining accuracy.
• Resolved customer inquiries effectively, fostering positive relationships and encouraging repeat business.
• Analyzed sales data to identify trends, informing strategic decisions for inventory purchasing.
• Collaborated with management to streamline operational processes, increasing overall efficiency and productivity.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Managed office operations, ensuring efficient workflow and adherence to company policies.
• Developed and implemented administrative procedures to enhance productivity and streamline tasks.
• Coordinated schedules, meetings, and travel arrangements for executive team members.
• Oversaw inventory management, optimizing supply levels and reducing costs.
• Facilitated communication between departments, improving collaboration on projects.
• Maintained compliance with regulatory requirements through thorough documentation and reporting practices.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Met department budgets by monitoring and reporting on office expenses.
• Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
• Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
• Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
• Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
• Organized and updated databases, records and other information resources.

• Developed and implemented strategic communication plans to enhance public perception.
• Managed media relations to secure coverage in key industry publications.
• Coordinated press releases and other communication materials for clarity and impact.
• Monitored media trends to inform proactive outreach strategies and messaging.
• Led crisis communication efforts, ensuring timely and accurate information dissemination.
• Analyzed campaign performance metrics to refine strategies and improve outcomes.
• Collaborated with cross-functional teams to align messaging with organizational goals.
• Served as primary liaison between company management and external partners in joint ventures or copromotions.
• Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
• Managed internal, external, and crisis communications.
• Actively participated in trade shows and conferences, representing the brand professionally.
• Coordinated and managed sponsorships and sponsorship activation.
• Conducted market analysis and monitored competitive activity.
• Identified opportunities for thought leadership pieces to position company executives as industry experts.
• Provided counsel to senior leadership on public relations matters, helping shape overall business strategy.
• Consulted with advertising agencies to arrange promotional campaigns in various types of media.
• Aligned projects and daily activities with company vision, strategies and tactics.
• Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
• Built professional relationships with distributors, customers and media staff by attending trade shows.
• Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing Type process.
• Drafted and edited content for organizational publications, employee newsletters, and stockholders' reports.
• Produced and distributed internal and external communications.
• Collaborated with other departments to develop integrated branding and public relations strategies.
• Led crisis communications and media relations activities in response to challenging situations.
• Managed editorial calendars and rescheduled PR events and meetings.

• Assisted in managing client accounts and maintaining positive relationships.
• Supported team in preparing reports for client meetings and presentations.
• Coordinated communication between clients and internal teams to ensure needs are met.
• Learned to utilize CRM software for tracking client interactions and updates.
• Conducted market research to identify potential clients and industry trends.
• Helped resolve client inquiries by collaborating with relevant departments effectively.
• Contributed to account strategy discussions by providing insights from client feedback.
• Maintained organized documentation of client communications for future reference.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Streamlined account management processes, reducing response times and improving client service quality.
• Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
• Enhanced client engagement through regular newsletters and updates on product developments and industry news.
• Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Coordinated with product development teams to relay client feedback, influencing future product enhancements.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Set and achieved company defined sales goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Attended monthly sales meetings and quarterly sales trainings.