Wendi Palomino

911 Communications Assistant Supervisor

Wright County Communications

11.2005 - Current

Spearheaded recruitment efforts to attract diverse talent for open positions within the communications center.
Developed and maintained policies and procedures to ensure compliance with regulatory standards.
Optimized dispatcher workflows through data-driven analysis, allowing for more effective management of high-pressure situations.
Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
Monitored Police and Fire radios to provide assistance to responding personnel.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Answered calls from automatic routing system and took basic information from callers.
Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
Followed established protocols for professional handling of emergency situations.
Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
Provided on-the-job training and coaching to develop new dispatchers.
Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
Developed and delivered emergency response plans to improve attendance timeframes.
Assisted in the development of departmental policies and procedures to improve efficiency and effectiveness in 911 operations center.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Submitted documentation and reports to upper management.
Worked with management team to implement proper division of responsibilities.
Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Coordinated with day shift supervisor to balance staffing as workloads changed.
Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
Supported Supervisor by preparing production reports and collating quality documentation.
Evaluated employee performance and coached and trained to improve weak areas.
Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
Set overall vision and provided team leadership.
Maintained accurate inventory, working with purchasing department and logistics for resupply
Streamlined communication between departments for enhanced collaboration and improved overall results.
Completed yearly evaluations, set realistic goals and determined pay raises.
Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.

Summary

Overview

Work History

911 Communications Assistant Supervisor

Bank Teller

Education

High School Diploma -

Skills

Timeline

911 Communications Assistant Supervisor

Bank Teller

High School Diploma -

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