Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Wendi Portillo

Henin Services LTD
Van Nuys,CA
1
Language
2027
years of professional experience

Accomplished caregiver with expertise in compassionate caregiving and medication management, enhancing elderly clients' quality of life at Henin Services LTD. Improved patient care through effective problem-solving and attention to detail. Supervised housekeeping staff, achieving a 20% increase in guest satisfaction. Skilled in documentation and reporting, ensuring data confidentiality and seamless service coordination.

Work History

Elderly Caregiver

Henin Services LTD
  • Assisted elderly clients with daily living activities, maintaining comfort, dignity, and routine adherence.
  • Monitored vital signs and reported changes in client condition to senior care staff promptly.
  • Prepared nutritious meals and supported medication reminders according to care plans.
  • Provided personal care assistance, including bathing, grooming, mobility, and toileting support.
  • Documented client observations accurately to support continuity of care and service coordination.
  • Companioned clients during appointments, errands, and social activities to reduce isolation.
  • Maintained clean, safe living spaces by completing light housekeeping and hygiene tasks.
  • Responded calmly to emergencies, following safety procedures and escalating concerns appropriately.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Private Elderly Caregiver

3 Years 3 Months
Arlene Butera | 07.2023 - Current

This case is more companion, patient walk with a walker, do light cooking, light housekeeping, give her baths, takes vitals signs, give her medication on time. And keep a close eye on her at all times.

House Keeping Supervisor

9 Years 7 Months
Henin Services LTD | 03.2017 - Current
  • Supervised housekeeping staff to ensure consistent cleaning standards across guest rooms and public areas.
  • Assigned daily tasks and adjusted schedules to maintain efficient room turnover and coverage.
  • Inspected completed work to confirm compliance with sanitation, safety, and quality requirements.
  • Trained new team members on cleaning procedures, equipment use, and proper chemical handling.
  • Monitored inventory of cleaning supplies and requested replenishment to prevent service disruptions.
  • Enforced housekeeping procedures and addressed performance concerns to support team accountability.
  • Responded to guest requests and special cleaning needs while maintaining professional service standards.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Managed laundry sorting, washing, drying, and ironing.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.

Education

High School Diploma

Van Nuys High | Van Nuys, CA | 06.1994

Skills

Personal hygiene assistance
Documentation and reporting
Meal preparation
Compassionate caregiving
Basic housekeeping
Patient care
Patient companionship
Medication management
Data confidentiality
Diabetes care
Problem-solving
Friendly and outgoing
Attention to detail
Daily living assistance
Bathing assistance
Feeding assistance
Patient assistance
Oxygen therapy
Fast learner
Bedside care
Cooking meals

Languages

Spanish
Native or Bilingual

Timeline

Private Elderly Caregiver

Arlene Butera
07.2023 - CurrentRead More

House Keeping Supervisor

Henin Services LTD
03.2017 - CurrentRead More

Elderly Caregiver

Henin Services LTD
Read More

Van Nuys High

High School Diploma
Read More
Wendi Portillo