Wendi Prosser
Fairfield Township,OH
Summary
I have been a stay at home mom since 2005. My (ex) husband is a firefighter/paramedic and is on the Hamilton County SWAT team so he was home very little throughout our children’s lives. I am a hardworking, highly motivated person eager to rejoin the workforce as my children are now grown. I operate well in both individual and team capacities. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
28
28
years of professional experience
Work History
Universal Customer Care Representative
Startek USA
2024.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Homemaker
Prosser Family Household
2005.07 - Current
- Maintained our household and managed the family finances
- We had a mini farm that I maintained
- I traveled with my children to sporting events and volunteered at the games
- They were in club sports as well which required a lot of traveling to different cities
Dispatcher/Scheduler
SGS Automotive Services
1999.11 - 2005.07
- Responsible for making the daily schedules for our inspectors in the field
- I made schedules for 5-10 inspectors for each of the seven states I was responsible for dispatching
- I answered phone calls to schedule appointments from all states as we were the only call center for the company
- Responsible for canceling appointments if one of our inspectors called in sick or if they would be running late
Receptionist/Medical Billing
Respiratory Care Resources
1997.05 - 1999.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Education
High School Diploma -
Fairfield High School
Fairfield, Ohio05.1997
Skills
- Organization and Time Management
- Recordkeeping
- Customer Relations
- Social Perceptiveness
- Computer Skills
Timeline
Universal Customer Care Representative
Startek USA
2024.05 - Current
Homemaker
Prosser Family Household
2005.07 - Current
Dispatcher/Scheduler
SGS Automotive Services
1999.11 - 2005.07
Receptionist/Medical Billing
Respiratory Care Resources
1997.05 - 1999.03
High School Diploma -
Fairfield High School