Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wendi Sharp

Jacksonville,AR

Summary

Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Overview

17
17
years of professional experience

Work History

Retail Keyholder

Shoe Show
North Little Rock, AR
05.2023 - Current
  • Verified pricing accuracy in the store through regular price checks.
  • Played a key role in orienting and educating new employees about company policies.
  • Investigated and resolved customer concerns by providing accurate information, guidance, and assistance in a professional manner.
  • Maximized efficiency and productivity through continuous process improvements in the store
  • Proficient in processing payments through point-of-sale systems.
  • Handled customer-staff conflicts respectfully, adhering to company policies.
  • Kept store environment clean and organized through tasks such as restocking shelves, organizing displays, and cleaning the sales floor.
  • Conducted thorough inspections of merchandise before stocking shelves or displays, ensuring adherence to quality control standards.
  • Executed daily tasks encompassing cash drawer counting and deposit preparation during opening and closing procedures.
  • Ensured stock accuracy through frequent physical inventory checks.
  • Greeted customers upon entry and assisted them in locating products.
  • Verified that all customers received receipts for their purchases.
  • Oversaw various responsibilities, such as assigning tasks to associates, reviewing time sheets, and ensuring compliance with rules and regulations.
  • Ensured the protection of store assets through participation in audits, routine cycle counts, and physical inventory.
  • Played a vital role in training and overseeing staff members to enhance the store’s revenue along with team customer service skills and product knowledge.
  • Collaborated with management to identify essential responsibilities and assign them to team members.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Implemented initiatives to enhance service quality and emphasize sales focus, resulting in exceptional customer experiences and nurturing lasting consumer relationships.
  • Built a strong customer base by consistently improving knowledge of products.
  • Ensured efficient coordination of floor moves for improved merchandising and display maintenance.
  • Fostered meaningful and enduring partnerships with clients, enhancing client retention rates.
  • Optimized future client engagement by effectively gathering and documenting customer information.
  • Contributed to the upkeep of store appearance through general housekeeping tasks.
  • Managed and guided staff operations for improved productivity.
  • Assessed and remedied factors such as cleanliness, stock levels, and merchandising through department walkthrough.
  • Maintained consistent stock availability by closely monitoring inventory levels and promptly replenishing merchandise.
  • Consistently ensured operational excellence through completion of detailed opening, closing, and shift change procedures every day.
  • Assigned tasks to staff members, effectively prioritizing workloads.
  • Provided leadership, insight and mentoring to newly hired employees, sharing knowledge of diverse company programs.
  • Ensured accurate counting and balancing of registers.
  • Maintained a high level of accuracy in processing credit card payments, ensuring correct counts for change and currency transactions.
  • Examined merchandise to verify price and quantity, ensuring complete order accuracy.
  • Conducted research to locate inventory in alternate store locations.

Cosmetics Department Manager

Walmart
Jacksonville, AR
05.2007 - 05.2022
  • Implemented effective budget management strategies to maintain cost control.
  • Successfully maintained high quality assurance standards through the implementation of cost-saving initiatives across the Department.
  • Provided prompt and professional resolution to customer complaints and issues.
  • Compliant with company policies and relevant regulations.
  • Worked closely with different departments to maintain efficient workflow across various teams.
  • Maintained adherence to safety regulations in the workplace.
  • Implemented regular performance evaluations to measure employee growth.
  • Ensured up-to-date inventory data for streamlined procurement and stocking processes.
  • Regularly analyzed daily sales data to monitor shifts in consumer buying preferences.
  • Developed customer service strategies to enhance sales by 10% in a span of 6 months.
  • Demonstrated exemplary skills in coordinating opening and closing activities as part of the management team, ensuring efficient cash management.
  • Assisted and worked in tandem with sales associates to complete assigned duties.
  • Achieved departmental sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Performed shift overstock management, streamlining restocking process and maintaining precise inventory control.
  • Demonstrated exceptional adaptability and decision-making skills in a fast-paced environment, exercising discretion and judgment.
  • Maintained focus on reducing loss due to theft and improving safety practices, examined sales and inventory statistics to discover trends, generated comprehensive reports for the management team.
  • Utilized exceptional math skills to accurately track and manage inventory.
  • Enhanced product visibility and attraction through strategic management of merchandising and display efforts.
  • Managed and maintained operational excellence by overseeing storewide merchandising benchmarks.
  • Ensured minimal waste by effectively managing inventory.
  • Analyzed financial data pertaining to sales within the cosmetics department using weekly and monthly reports.
  • Designed and executed compelling visual displays focusing on the highlights of cosmetic products.
  • Maintained alignment between actual stock levels and computerized inventory systems.
  • Managed daily operations of the cosmetics department including staffing, merchandising, inventory control, pricing and promotions.
  • Provided training, guidance, and support to sales associates in the cosmetics department.
  • Maintained a high level of knowledge about current trends in makeup application techniques.
  • Maintained accurate inventory records for the cosmetics department by conducting routine audits.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Executed thorough opening, closing, and shift change functions in order to maintain daily operational excellence.
  • Organized and conducted training sessions aimed at enhancing employee performance.
  • Proactively resolved conflicts between employees for efficient dispute resolution.

Education

Some College (No Degree) - Psychology

Lyon College
Batesville, AR

Skills

  • Loss prevention strategies
  • Merchandise Display
  • Sales proficiency
  • Cross-selling abilities
  • Cash Handling Accuracy
  • Employee Training
  • Customer Service Management
  • Daily Reporting
  • Bank Deposits
  • Store maintenance
  • Task Delegation
  • Product ordering
  • Product Demonstrations
  • Front end operations
  • Cash Handling

Accomplishments

  • associate of the month
  • outstanding leadership
  • walmart academy graduate

Timeline

Retail Keyholder

Shoe Show
05.2023 - Current

Cosmetics Department Manager

Walmart
05.2007 - 05.2022

Some College (No Degree) - Psychology

Lyon College
Wendi Sharp