Wendi Walker
Billing Specialist
Maryville,TN
Summary
Dynamic Billing Team Lead with a proven track record at West Knox Utility District, driving process improvements that enhanced workflow efficiency and reduced manual errors. Skilled in invoice management and compliance, I excel in problem-solving and fostering collaboration, ensuring timely resolution of disputes and optimizing team performance.
Overview
25
25
years of professional experience
Work History
Billing Team Lead
West Knox Utility District
Knoxville, TN
10.2015 - 10.2025
- Championed process improvement initiatives aimed at automating manual tasks or eliminating redundancies in the billing workflow, resulting in significant time savings for staff members.
- Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
- Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent performance standards.
- Maintained detailed records of all transactions processed by the billing team; enabling faster resolution of disputes or inquiries from clients when necessary.
- Ensured compliance with federal, state, and industry regulations by staying informed of updates in policies or guidelines related to medical coding practices or other relevant financial matters.
- Spearheaded the implementation of new billing software, optimizing workflow efficiency and reducing manual data entry errors.
- Oversaw the timely resolution of customer disputes by liaising with relevant internal stakeholders and ensuring corrective action was taken when necessary.
Quality Control Team Lead
Commercial Vehicle Group
Vonore, TN
11.2000 - 10.2015
- Established rigorous safety measures for high-stakes and potentially dangerous factory environments.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Adapted procedures to mitigate issues and improve deficiencies.
- Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Supported quality control assessments on manufacturing floor.
- Organized weekly meetings with staff members to discuss ongoing projects and troubleshoot any challenges faced during quality inspections.
Education
Psychology
Completed Certificate for County Administrative Professional through University of Tennessee
Skills
Invoice management
Payment processing
Compliance
Billing cycle management
Billing systems and software
Problem-solving
Analytical thinking
Revenue cycle management
Audit procedures
Research and due diligence
Procedure development
Billing dispute resolution
Customer service
Data entry proficiency
Multitasking and organization
Timeline
Billing Team Lead - West Knox Utility District
10.2015 - 10.2025
Quality Control Team Lead - Commercial Vehicle Group
11.2000 - 10.2015
East Tennessee State University - , Psychology