Basic Computer Knowledge
Fuel Station Attendant
Walmart
04.2024 - 12.2024
Wendie Briddon
Customer Service in Health Care
DeFuniak Springs,FL
Timeline
Patient Financial Services and Customer Services
Intercoastal Medical Group
09.2016 - 02.2024
Vision Center Associate
Walmart
07.2010 - 09.2016
Licensed Pharmacy Technician
Walmart
03.2004 - 07.2010
High School Diploma -
South East High School
08.1996 - 06.2000
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsCompany Culture401k matchWork History
Fuel Station Attendant
Walmart
04.2024 - 12.2024
- Managed fuel inventory, ensuring product availability and compliance with safety standards.
- Operated fuel dispensing equipment, maintaining accuracy in transactions and customer service.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Conducted regular inspections of fuel pumps and storage tanks to ensure functionality and safety compliance.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
Patient Financial Services and Customer Services
Intercoastal Medical Group
09.2016 - 02.2024
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Vision Center Associate
Walmart
07.2010 - 09.2016
- Supervised daily operations, ensuring compliance with vision center protocols and customer service standards.
- Trained new associates on equipment usage and best practices for patient interactions.
- Developed efficient inventory management processes, reducing wait times for patients.
- Implemented quality control measures to enhance product accuracy and service delivery.
- Streamlined appointment scheduling processes, increasing overall patient throughput and efficiency.
- Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
- Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
- Demonstrated proficiency in using optical measurement devices such as pupillometers and lensometers for accurate results.
- Assisted patients with proper fitting and adjustments of eyeglasses, ensuring optimal comfort and functionality.
- Processed insurance claims accurately and efficiently to expedite payments for both the vision center and patients.
- Managed patient records diligently while adhering to confidentiality regulations outlined by HIPAA standards.
- Conducted regular inventory audits to ensure product availability and identify discrepancies quickly.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
Licensed Pharmacy Technician
Walmart
03.2004 - 07.2010
- Processed prescription orders accurately, ensuring compliance with regulations and safety protocols.
- Collaborated with healthcare professionals to resolve medication-related issues, prioritizing patient safety.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
South East High School
Bradenton, FL 08.1996 - 06.2000
Skills
Strong work ethic
Patience and empathy
Quick decision making
Cross-training versatility
Reliability and punctuality
Cash handling expertise
Adaptability and resilience
POS system operation
Friendly and outgoing
Customer service and assistance
Effective communication
Payment processing
POS systems
Summary
Professional in healthcare support, equipped to enhance patient experiences and streamline service processes. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Software
Microsoft Word
Microsoft Excel
Spreadsheet