Wendie Manly
Consultant
Clearwater,FL
Summary
Skilled Consultant experienced in identifying the needs of the client and working to find a solution promptly and professionally. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Known for strong interpersonal skills to develop loyal customer relationships.
Overview
16
16
years of professional experience
Work History
Consultant
We Solve Insurance
01.2023 - Current
- Assisted clients ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Franchise Services Manager
Our Town America
04.2014 - 01.2023
- Implemented training programs to onboard new franchisees leading to improved service quality and higher customer retention rates.
- Developed and maintained positive relationships with franchisees to build rapport and trust
- Analyzed performance metrics to identify areas for improvement and provided detailed job training
Training Consultant
QP3 Training Systems
02.2008 - 04.2014
- Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity
- Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences
- Delivered engaging training materials that met or exceeded expectations
Education
Bachelor of Arts - Communications
State University Of New York At Albany
Albany, NY05.1983
Skills
- Relationship Building
- Needs Analysis
- Articulate and Persuasive
- Consultative Sales
- Problem-Solving Skills
- Conflict Resolution
Timeline
Consultant
We Solve Insurance
01.2023 - Current
Franchise Services Manager
Our Town America
04.2014 - 01.2023
Training Consultant
QP3 Training Systems
02.2008 - 04.2014
Bachelor of Arts - Communications
State University Of New York At Albany
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