Wendie Tesch
Ogden,UT
Summary
Driven professional with a proven track record in customer service and sales, demonstrated at Hara through persuasive techniques that significantly contributed to sales growth. Excelled in a fast-paced environment, showcasing exceptional multitasking and problem-solving abilities. Skilled in money handling and fostering repeat business by building strong customer relationships.
Overview
9
9
years of professional experience
Work History
Sales
Hara
02.2020 - 01.2024
- Utilized persuasive sales techniques to convert leads into sales.
- Contributed to sales growth by consistently meeting or exceeding individual sales goals.
- Listed items online to sale, responded to inquires, arranged to meet up and up-sale other items to customers.
- Being personable to people and creating a comfortable environment so that they felt comfortable so they would be repeat customers.
- Having great communication skills
- Being organized
- Being self motivated
Server
Hughes
03.2015 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Weber State University
Ogden, UTSkills
- Customer Service
- Scheduling appointments
- Patient greeting
- Problem-Solving
- Flexible Schedule
- Money Handling
- Quick to Learn
- Hard Working
- Pays Attention to Details
- On Task
Timeline
Sales
Hara
02.2020 - 01.2024
Server
Hughes
03.2015 - 02.2020
High School Diploma -
Weber State University
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