Wendi Macey
Oklahoma City,OK
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations.
Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable General Manager with over 5 years of storage experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
Work History
General Manager/Store Manager
Rockwell Self Storage
Oklahoma City , OK
2023.09 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Store Manager
Advantage Self Storage
Oklahoma City , OK
2020.12 - 2023.09
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
- Organized, delegated and monitored daily operations of self-storage facility.
- Planned staff schedules according to business needs while ensuring efficient coverage of shifts.
- Assisted with inventory management tasks such as stocking shelves, organizing supplies.
- Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
- Trained new hires on proper safety protocols and operational procedures within the facility.
Assistant Store Manager
StorQuest Self Storage
Parker , CO
2020.04 - 2020.07
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
- Ensured that the storage units were clean and safe for tenants to use.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Inspected all incoming goods prior to entering the storage facility for damage or tampering.
- Assisted with inventory management tasks such as stocking shelves, organizing supplies.
- Identified areas where operational efficiency could be improved and implemented changes accordingly.
Store Manager
CubeSmart Self Storage
Parker , CO
2019.01 - 2020.02
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Met business targets with streamlined operations strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Applied Science - CubeSmartParalegalism
Parks College
Aurora, CO2006-07
Skills
- P&L Management
- Sales
- Expense Control
- Customer Relationship Management
- Advertising and Marketing
- Business Development
- Vendor Relationships
- Cost Analysis and Savings
- Revenue and Market Expansion
- Time and Resource Optimization
- Problem Resolution
- Budget Development
- Profit and Loss Accountability
Affiliations
- Skiing, hiking, biking, baking and cake decorating.
Accomplishments
- UHAUL #1 out of 197 dealers within a 7 month period, increased revenue and Google Reviews for present employer.
References
References available upon request.
Timeline
General Manager/Store Manager
Rockwell Self Storage
2023.09 - Current
Store Manager
Advantage Self Storage
2020.12 - 2023.09
Assistant Store Manager
StorQuest Self Storage
2020.04 - 2020.07
Store Manager
CubeSmart Self Storage
2019.01 - 2020.02
Associate of Applied Science - CubeSmartParalegalism
Parks College
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