Wendily Mendez Diaz
Paterson,NJ
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Nuove Sales
08.2021 - Current
- Utilized data and analytics to identify target markets and understand customer needs.
- Answered customers' questions regarding products, prices, and availability.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Quoted prices, credit terms, and other bid specifications.
- Set up new accounts, established customer credit, and set up payment methods.
- Set and achieved company-defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Contributed to team objectives in a fast-paced environment.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
Federal Work Study Student Assistants
Office Of Professional Development & School Commun
09.2019 - 05.2021
- Assists with the coordination of the PDS workshops registration process (using Excel spreadsheets) and issuing professional development certificates for workshop participants as well as making simple signage to support the workshops.
- · Assists in the posting of content and support of multiple digital platforms including our website pages and social media (Facebook, Twitter, and Instagram).
- · Assists our Graduate Students as needed on special NJ History Day projects.
- · Supports the Office of Professional Development & School Community Partnerships with event planning and logistical coordination for on-site and off-site events.
- · Creating grids to keep track of the workshops and attendees.
- · Interacting with teachers via email and phone, addressing any questions or concerns.
- · Performing administrative duties related to teacher programs.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Developed and maintained organized filing system for student records and documents.
VDC Support
Bed, Bath & Beyond
09.2014 - 04.2018
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Created, prepared, and delivered reports to various departments.
- Managed vendor selections and relationships; developed strategies and negotiated with vendors and/or suppliers to increase inventory.
- Negotiated pricing, terms and conditions of sales, and warranties with vendors.
- Generated daily, weekly, and monthly reports related to sales, and inventory.
- Corresponded with vendors using Lotus Notes to reply and create email.
Quality Control Inspector
RIVET KING
04.2014 - 04.2015
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Inspect quality of products, taking note of functionality, appearance and other specifications.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05.2023
Skills
- Expert in Product Type Products
- Regional Sales and Support
- Office Supplies and Inventory
- Time Management
- Customer Service
- Issue Resolution
- Product and Service Sales
- Closing Sales
- Overcoming Objections
- Phone and Email Etiquette
- Payment Processing
- Goals and Performance
- Customer Service and Assistance
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Nuove Sales
08.2021 - Current
Federal Work Study Student Assistants
Office Of Professional Development & School Commun
09.2019 - 05.2021
VDC Support
Bed, Bath & Beyond
09.2014 - 04.2018
Quality Control Inspector
RIVET KING
04.2014 - 04.2015
Bachelor of Arts - Psychology
William Paterson University of New Jersey
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