Summary
Overview
Work History
Education
Skills
Timeline
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Wendilyn Bonilla

New York,NY

Summary

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
09.2019 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled cash and processed payments accurately to avoid errors.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Host

Delicatessenphilly
06.2017 - 07.2018
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and organized eating, service, and kitchen areas
  • Answered customer questions about hours, seating, and menu information
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience

Brand Ambassador

06.2015 - 03.2017
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Engaged, educated, and befriended customers to deliver amazing shopping experience
  • Reported security and service incidents to management
  • Trained new cashiers on procedures, customer service and sales techniques
  • Assisted on sales floor as needed to maintain service standards.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty

Education

Some College - Hospitality Administration And Management

City Tech
New York, NY

Some College - Criminal Justice

Bronx Community College of The City University of New York
The Bronx, NY

High School Diploma -

Urban Assembly School For Green Careers
New York, NY
06.2015

Skills

  • Strong self-management skills; excellent verbal and written communication skills
  • Ability to communicate effectively, highly organized, excellent problem solving skills
  • Proven ability to interact with clients and staff of all levels
  • Extremely sociable, positive attitude, high motivation Bilingual: Fluent in Spanish
  • Cleaning and Sanitizing
  • Detail-Oriented
  • Reliable and Responsible
  • Money Management
  • Performance Monitoring
  • Inventory Management
  • New Hire Training

Timeline

Barista Trainer

Starbucks
09.2019 - Current

Host

Delicatessenphilly
06.2017 - 07.2018

Brand Ambassador

06.2015 - 03.2017

Some College - Hospitality Administration And Management

City Tech

Some College - Criminal Justice

Bronx Community College of The City University of New York

High School Diploma -

Urban Assembly School For Green Careers

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Wendilyn Bonilla