Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic
Wendimu Dinsa

Wendimu Dinsa

Otsego,USA

Summary

Dedicated IT professional with 8+ years of experience in technical support, system administration, and IT infrastructure management. I am currently pursuing a master’s in information technology, with expertise in troubleshooting, networking, cloud computing, and cybersecurity. Adept at enhancing operational efficiency, resolving complex technical issues, and implementing IT solutions. Passionate about leveraging technical knowledge and academic growth to contribute to cutting-edge IT projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technical Support Professional

HCLTech
06.2024 - Current
  • Provide technical support to users, diagnosing and resolving hardware, software, and network issues.
  • Manage Active Directory accounts, ensuring security and access control.
  • Train users on new technologies to enhance adoption and efficiency.
  • Monitor and troubleshoot network connectivity, maintaining 99.9% uptime.

Desktop Support Engineer

IRON GLOBAL INC
08.2022 - 06.2024
  • Provided on-site and remote technical support for multiple locations, ensuring high customer satisfaction.
  • Installed, configured, and maintained hardware and software for various clients.
  • Created and maintained technical documentation and user-friendly guides for non-technical staff.

System Administrator

Ethio Telecom
03.2020 - 04.2022
  • Managed IT infrastructure, including server maintenance, security, and network administration.
  • Handled escalated technical support issues, reducing downtime and resolution times.
  • Implemented cybersecurity measures that improved data protection and system security.

Education

M.S. - Information Technology

University of St. Thomas
Saint Paul, MN
07.2025

B.S. - Computer Science

Haramaya University
01.2013

Skills

  • Technical Support: Troubleshooting Hardware & Software Maintenance Customer Service
  • Networking: TCP/IP DNS DHCP VPN Cisco Routers & Switches
  • Operating Systems: Windows Server Linux (Ubuntu, CentOS) macOS
  • Programming: Python Java SQL
  • Cloud Platforms: AWS (EC2, S3) Azure Office 365
  • Tools & Technologies: SCCM Cisco DNA Logic Monitor Active Directory VMware ServiceNow Git Nexthink
  • Certifications: Oracle Cloud Infrastructure Currently Pursuing CompTIA Security

Certification

  • Oracle Cloud Infrastructure (Received: Dec 2021)
  • Currently Pursuing CompTIA Security+

Hobbies and Interests

Listening to Music, Reading, Playing & Watching Soccer, Hiking, Learning New Technologies, Helping Others

Languages

English
Full Professional

Timeline

IT Technical Support Professional

HCLTech
06.2024 - Current

Desktop Support Engineer

IRON GLOBAL INC
08.2022 - 06.2024

System Administrator

Ethio Telecom
03.2020 - 04.2022

B.S. - Computer Science

Haramaya University

M.S. - Information Technology

University of St. Thomas

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