Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Wendoli Castillo

Frederick,MD

Summary

Dynamic manager with proven expertise at McDonald's, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in team leadership and decision-making, I improved service delivery and safety protocols, resulting in increased operational efficiency and a notable rise in customer satisfaction scores. Committed to fostering a productive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Macdonals
07.2021 - Current

I am dealing with costumers all they.

Making truck and food orders and handeling calls and complaints.

Handeling register and orders, handling money and training new personal.

In charge of staff

  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Cleaning Assistant

Bravo Cleaning
02.2018 - 03.2020

I were in charge of the cleaning personal.

Helping to make truck orders organization of equipment and personal.

Clocking personal in with they own codes.

Cleaning and vacuum and organizing offices and desinfectin.

In charge of moving equipment from one station to another place.

Crew Trainer

Macdonals
04.2016 - 06.2018
  • Provided instruction on food safety protocols to team members.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Liceo León Cortes Castro
San Jose Costa Rica
12.2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Organising

Accomplishments

I am the type of person to advance in life and learn more each day and learn new projects in life. With discipline and follow rules to make working a breeze. I like to work with people everyday and listen to their concerns and good life situation.

Certification

Servsafe

Timeline

Manager

Macdonals
07.2021 - Current

Cleaning Assistant

Bravo Cleaning
02.2018 - 03.2020

Crew Trainer

Macdonals
04.2016 - 06.2018

Liceo León Cortes Castro
Wendoli Castillo