Wendolyn Madar
Colleyville,TX
Summary
Proven leader in sales development and client relationship management. Significantly enhanced client satisfaction and exceeded sales targets at DHL Global Forwarding. Expertise in negotiation and relationship selling has fostered long-lasting partnerships, driving business growth. Skilled in competitive analysis and sales forecasting, led teams to achieve and surpass goals, ensuring a consistent track record of success.
Overview
23
23
years of professional experience
Work History
Senior Sales Executive
DHL Global Forwarding
06.2018 - Current
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management, consistent communication and conducting business reviews.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
Senior Sales Executive
Kuehne + Nagel
02.2015 - 06.2018
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
Account Manager
American Airlines Cargo
04.2010 - 11.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Global Account Manager
American Airlines
04.2008 - 04.2010
- Leveraged data-driven insights to optimize account strategies, resulting in increased revenue generation from existing clients.
- Collaborated closely with internal teams to design and execute customized solutions that met each client''s unique requirements, achieving high levels of satisfaction and retention.
- Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
Manager - Human Resources Communications
American Airlines
03.2002 - 10.2005
- Accomplished multiple tasks within established timeframes.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Global Account Manager
American Airlines
10.2005 - 04.2008
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
- Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
- Enhanced global account management by implementing effective communication and negotiation strategies.
- Leveraged data-driven insights to optimize account strategies, resulting in increased revenue generation from existing clients.
- Delivered tailored presentations to prospective clients showcasing the company's unique value proposition, driving higher conversion rates from proposal stage to contract signing.
Education
Master of Science - Communications And Journalism
Washington University
St. Louis Bachelor of Science - Business Management
University of Phoenix
Dallas, TX06.2003
Skills
- Sales Development
- Client Relationship Management
- Negotiation expertise
- Relationship selling
- Sales Presentations
- Sales Forecasting
- Competitive Analysis
- Client Account Management
- Project Oversight
- Sales Team Leadership
- Contract Negotiations
- Objection handling
Accomplishments
- Achieved exceeding my targets by working with operations teams, building relationships with my customers, aligning DHL solutions with my customer's needs with accuracy and efficiency.
- Documented and resolved customer issues timely which led to increased customer loyalty.
- Collaborated with product teams in the development of customer solutions.
Languages
English
Timeline
Senior Sales Executive
DHL Global Forwarding
06.2018 - Current
Senior Sales Executive
Kuehne + Nagel
02.2015 - 06.2018
Account Manager
American Airlines Cargo
04.2010 - 11.2014
Global Account Manager
American Airlines
04.2008 - 04.2010
Global Account Manager
American Airlines
10.2005 - 04.2008
Manager - Human Resources Communications
American Airlines
03.2002 - 10.2005
Master of Science - Communications And Journalism
Washington University
Bachelor of Science - Business Management
University of Phoenix
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