Wendy Abma
Sussex
Summary
Customer service professional with extensive experience in high-volume environments, specializing in organizing events and enhancing guest satisfaction. Proven success in resolving issues promptly, training staff, and ensuring smooth operations. Strong communicator and team leader committed to fostering positive customer experiences.
Overview
24
24
years of professional experience
Work History
Event Management Team Lead
DJB Event Productions
Morristown
01.2013 - Current
- Coordinated staff, vendors, and event logistics, ensuring seamless operations and timely execution.
- Led event teams to create organized, customer-focused experiences, enhancing guest satisfaction.
- Communicated effectively with team members and attendees to ensure successful event execution.
- Respond quickly to on-site issues and customer concerns, maintaining high levels of satisfaction.
- Fostered positive, welcoming environments, contributing to memorable guest experiences.
Lead Timer / Data Entry Specialist
CompuScore
New Providence
03.2002 - Current
- Managed online registrations and ensured accuracy of participant records, contributing to streamlined event logistics.
- Perform high-volume data entry while maintaining accuracy and confidentiality.
- Resolved registration discrepancies and customer concerns, demonstrating professionalism and attention to detail in all interactions.
- Provided customer support and information to event participants, enhancing their experience before, during, and after events.
- Collaborate with event staff and volunteers to ensure safe and efficient event operations.
Project Manager
Barwick Group Event Management
08.2022 - 01.2026
- Managed multiple projects simultaneously while maintaining exceptional customer service standards.
- Coordinated teams, vendors, and event logistics to deliver successful events.
- Strengthened client relationships by consistently aligning project outcomes with service needs.
- Provided regular updates to clients, addressing concerns to enhance satisfaction and trust.
- Analyzed client feedback to refine service delivery and enhance future event outcomes.
Assistant Store Manager, Front End
Party City
Rockaway
08.2019 - 12.2023
- Delivered exceptional customer service, contributing to customer satisfaction and retention.
- Resolved customer complaints and service issues promptly and professionally.
- Cultivated relationships with customers and local businesses, fostering loyalty and repeat business.
- Trained and coached team members on customer engagement and sales techniques, enhancing service delivery and team effectiveness.
- Oversaw front-end operations, including POS transactions, cash handling, returns, and BOPIS orders.
- Supported merchandising and promotional displays, enhancing customer experience and increasing product visibility.
- Supported store operations by maintaining cleanliness, organization, and service excellence.
Head Cashier / Customer Service Representative
Uncle Giuseppe’s Marketplace
Ramsey
08.2017 - 03.2019
- Delivered friendly, efficient customer service, enhancing customer satisfaction in a high-volume retail environment.
- Assisted customers with inquiries, returns, exchanges, and product information.
- Managed daily cash operations and ensured register accuracy.
- Trained and mentored new cashiers on customer service standards and company procedures.
- Facilitated effective communication between management and front-line staff, supporting operational alignment.
Receptionist / Data Entry Specialist
Martin Orthodontics
Wyckoff
05.2007 - 12.2016
- Served as primary point of contact for patients, ensuring professional and courteous service to enhance patient experience.
- Handled high-volume phone calls and coordinated appointment scheduling to optimize office workflow.
- Addressed patient questions and concerns promptly and effectively.
- Processed payments and maintained accurate patient records to support seamless operations and patient satisfaction.
- Organized files and administrative documentation while supporting daily office operations.
Education
Bachelor of Science (B.S.) - Hospitality Management
Fairleigh Dickinson University
Rutherford, NJSkills
- Venue management
- Event scheduling
- Logistics optimization
- Budget management
- Sponsorship management
- Event documentation
- Resource allocation
- High-volume customer support
- Customer management
- Leadership training
- Multitasking and time management
- Conflict resolution
- Interpersonal communication
Languages
English
Full Professional
Affiliations
- Volunteer - Stiffel Killington Cup, 2023, 2024
- Volunteer - Stiffel Copper Cup, 2025
- US Skit Team Official
Timeline
Project Manager
Barwick Group Event Management
08.2022 - 01.2026
Assistant Store Manager, Front End
Party City
08.2019 - 12.2023
Head Cashier / Customer Service Representative
Uncle Giuseppe’s Marketplace
08.2017 - 03.2019
Event Management Team Lead
DJB Event Productions
01.2013 - Current
Receptionist / Data Entry Specialist
Martin Orthodontics
05.2007 - 12.2016
Lead Timer / Data Entry Specialist
CompuScore
03.2002 - Current
Bachelor of Science (B.S.) - Hospitality Management
Fairleigh Dickinson University