Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Altamirano

Norwalk,US

Summary

Highly motivated professional with experience in providing excellent customer service. Skilled in cold-calling, sales, managing customer databases and managing guest interactions and front desk operations.. Proven track record of providing solutions to customers, achieving sales goals and developing relationships with clients. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

The Residence Inn by Marriott
04.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

BDC AGENT

Bruce Bennett Nissan
06.2022 - 08.2023
  • Utilized problem solving abilities to address customer concerns and complaints in a timely manner
  • Generated leads by providing detailed information about products and services offered by the dealership
  • Assisted customers in scheduling appointments for maintenance or repair work on their vehicles and to buy a vehicle
  • Performed cashiering duties such as processing payments for products and buying a vehicle
  • Implemented effective time management techniques when completing assigned tasks
  • Developed organizational skills while managing multiple tasks simultaneously
  • Attended training sessions to stay up-to-date on new technologies and processes related to automotive industry standards
  • Maintained accuracy when entering data into the dealership database system
  • Initiated outbound calls to current customers regarding product updates or special offers from the dealership

RECEPTIONIST

Bruce Bennett Nissan
06.2021 - 06.2022
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Assisted in resolving customer complaints and disputes
  • Used sign-in sheets and other check-in procedures to track visitors on premises
  • Handled frequent work process interruptions with flexibility and poise
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
  • Verified identification credentials upon entry into building premises
  • Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email

AFTER-SCHOOL TUTOR

Carver Foundation Of Norwalk
12.2019 - 03.2020
  • Contributed innovative ideas for new activities or lesson plans that would further engage the class
  • Facilitated group discussions among students while encouraging them to think critically about topics being discussed
  • Collaborated closely with parents and guardians to identify areas of improvement for each student and discuss progress updates
  • Applied knowledge of different subject areas such as math, science, social studies, reading comprehension, foreign languages
  • Maintained accurate records of student progress including attendance logs and assessment results
  • Utilized technology such as computers or tablets during lessons to enhance engagement levels
  • Utilized excellent communication skills to effectively explain difficult concepts to students of various ages and backgrounds
  • Assisted students with homework assignments, projects, tests preparation, and other school work as needed
  • Employed effective time management strategies when working with multiple students at once
  • Provided guidance to help students build their academic confidence and improve test scores

Education

CRIMINOLOGY CANDIDATE -

Eastern Connecticut State University
Willimantic, CT
06.2025

ASSOCIATE IN ARTS (A.A.) - CRIMINAL JUSTICE

Norwalk Community College
06.2023

Skills

  • Customer Relationship Management
  • Credit and Debt Card Processing
  • Daily Workflows
  • Time Management
  • Customer Service and Reservations
  • Organization and Efficiency Skills
  • Data Inputting
  • Strategic Planning and Critical Thinking
  • Phone and email etiquette
  • Problem-solving skills
  • Hospitality service expertise
  • Front desk management
  • Microsoft office
  • Training and mentoring
  • Detail-oriented

Languages

English
Spanish
Italian

Timeline

Front Desk Agent

The Residence Inn by Marriott
04.2024 - Current

BDC AGENT

Bruce Bennett Nissan
06.2022 - 08.2023

RECEPTIONIST

Bruce Bennett Nissan
06.2021 - 06.2022

AFTER-SCHOOL TUTOR

Carver Foundation Of Norwalk
12.2019 - 03.2020

ASSOCIATE IN ARTS (A.A.) - CRIMINAL JUSTICE

Norwalk Community College

CRIMINOLOGY CANDIDATE -

Eastern Connecticut State University