Wendy Alvarado
Pasadena,TX
Summary
Detail-oriented professional skilled in effective communication and problem-solving. Experienced in training staff on sanitation protocols and handling escalated customer concerns. Successfully implemented health department regulations and improved service quality through attentive customer interaction and conflict resolution. Dedicated specialist with expertise in customer relationship management and employee training. Proven ability to maintain sanitation protocols and enhance team collaboration to drive operational efficiency.
Overview
1
1
Language
8
8
years of professional experience
Work History
TSST Specialist
HEB Grocery Store
Houston, Texas
08.2024 - Current
- Trained staff on proper use of maintenance tools and equipment.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Complied with all health department regulations regarding proper sanitation practices.
- Attended training sessions related to food safety and sanitation practices.
- Trained new employees in sanitation protocols and safety procedures.
Call Center Representative
Affiliated Monitoring
Houston, Texas
11.2021 - 10.2023
- Handled escalated calls, employing conflict resolution techniques to address concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored emergency calls and assessed situations for appropriate response.
- Coordinated communication between first responders and callers for effective action.
- Collaborated with law enforcement, fire, and medical teams for coordinated efforts.
Retail Sales Associate
Macy's
Friendswood, Texas
06.2018 - 11.2019
- Maintained store appearance through organized displays and cleanliness.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer complaints with empathy and professionalism.
- Trained new associates on store policies and procedures consistently.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
High School Diploma -
Sam Rayburn
Pasadena, TX06-2015
Skills
- customer relationship management
- team collaboration
- effective communication
- problem solving
- product knowledge
- attention to detail
- employee training
- sanitation protocols
- time management
- Food safety
- Multitasking
- Efficiency and productivity
Languages
Spanish
Native/ Bilingual
Timeline
TSST Specialist
HEB Grocery Store
08.2024 - Current
Call Center Representative
Affiliated Monitoring
11.2021 - 10.2023
Retail Sales Associate
Macy's
06.2018 - 11.2019
High School Diploma -
Sam Rayburn