Wendy Alvarenga
Houston,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
BDC Representative
Coast To Coast Motors
02.2022 - 04.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Insurance Agent
Ai United Insurance
06.2022 - 01.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
PLS Financial Services
12.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Sellers Bros Food Market
12.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Sam Houston MSTC High School
Houston, TXSkills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Opening and closing procedures
- Friendly, Positive Attitude
- Customer Service
- Dependable and Responsible
Timeline
Insurance Agent
Ai United Insurance
06.2022 - 01.2023
BDC Representative
Coast To Coast Motors
02.2022 - 04.2024
Customer Service Representative
PLS Financial Services
12.2020 - 05.2022
Cashier
Sellers Bros Food Market
12.2019 - 12.2020
High School Diploma -
Sam Houston MSTC High School
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