Summary
Overview
Work History
Skills
Languages
Timeline
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Wendy Alvarez

Miami,FL

Summary

Dedicated and personable professional with experience in server and hostess roles. Skilled in delivering exceptional customer service, managing high pressure enviroments while maintaining organized workflows. Skilled in multitasking , problem solving, and creating positive guest experiences.

Overview

6
6
years of professional experience

Work History

Server

Amara at Paraiso
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Mandolin Aegean Bistro
05.2022 - 08.2023
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Streamlined order-taking process to minimize wait times for diners.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Busser/food Runner

Novikov Miami
03.2020 - 05.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Hostess/Server Assistant

Casa Blanca
09.2018 - 11.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted customers warmly to provide exceptional customer service.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Cleanliness standards
  • High volume dining
  • Sales expertise
  • Order accuracy
  • Task prioritization
  • Foreign language proficiency
  • Bill computation
  • Calm demeanor
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • High energy and stamina
  • Excellent communication

Languages

Spanish
Full Professional

Timeline

Server

Amara at Paraiso
09.2023 - Current

Server

Mandolin Aegean Bistro
05.2022 - 08.2023

Busser/food Runner

Novikov Miami
03.2020 - 05.2022

Hostess/Server Assistant

Casa Blanca
09.2018 - 11.2020

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Wendy Alvarez