Wendy Alvero

• Lead and supervise all day-to-day operations of the dental office and cosmetic call center, managing a multidisciplinary team including front desk staff, dental assistants, doctors, and treatment sales representatives.
• Ensure top-quality service and patient satisfaction by conducting ongoing quality control audits, including call reviews and follow-up tracking, to improve communication and care standards.
• Personally handle treatment plan presentations, patient education, and coordination of new patient consultations, especially for cosmetic smile design cases.
• Conduct all insurance verifications, billing processes, credentialing, and payroll for doctors and staff—calculating commissions and managing compensation structures.
• Manage patient pre-qualifications and credit applications through third-party financing companies; approve flexible payment plans when needed to support patient access to care.
• Maintain direct oversight of all follow-up processes to ensure timely communication and conversion of treatment opportunities.
• Manage and update all office policies, consent forms, and legal documents for patients, ensuring compliance and organization.
• Monitor each doctor's schedule and performance to ensure productivity, efficiency, and optimal patient flow throughout the day.
• Create and post professional content on social media platforms including patient testimonials, before-and-after photos.
• Perform in-house photography of all patients undergoing treatment, ensuring consistent branding and documentation for clinical and marketing use.
• Recruit, onboard, and train new staff members as needed, while also managing office supply inventory.
• Guarantee that each patient leaves the office confident and satisfied with their new smile, reflecting the clinic’s commitment to excellence and personalized care.

Supported day-to-day operations of the dental office, ensuring smooth workflow, efficiency, and exceptional patient experience.

• Processed payroll for all employees, maintaining accuracy and timely submissions.
• Managed and reviewed daily financial transactions and insurance payments to ensure correct posting and reconciliation.
• Ordered and maintained inventory of dental and office supplies, ensuring cost-effective procurement and timely restocking.
• Verified and audited patient information in the system, including insurance eligibility, treatment records, and financial data.
• Collaborated with the General Manager in daily morning meetings to plan and optimize weekly operations.
• Oversaw and distributed marketing leads, ensuring prompt and professional follow-up by the team.
• Assisted in all areas of the office as needed: treatment plan coordination, insurance verification, patient communication, and front desk duties.
• Provided direct support to patients by answering questions, resolving concerns, and facilitating treatment acceptance.
• Promoted teamwork and a positive work environment by supporting staff and ensuring alignment with office goals.
• Monitored and coached staff to maintain high standards of service and adherence to office protocols.

• Coordinated comprehensive treatment plans for patients, clearly explaining procedures, benefits, and financial responsibilities to ensure understanding and same-day case acceptance.
• Managed all front desk duties including patient check-in/out, appointment scheduling, and phone communications.
• Verified insurance eligibility and completed detailed benefit breakdowns; accurately entered insurance information into the system.
• Submitted pre-authorizations and prepared claims for billing; followed up on pending claims and managed insurance-related issues.
• Entered and adjusted patient payments, credits, and balances as needed; ensured accurate financial records and reconciliation.
• Conducted recall and hygiene scheduling calls to maintain a steady flow of patient visits and preventive care.
• Prepared weekly reports tracking new patient conversions, case acceptances, and production performance.
• Maintained credentialing documentation for providers and assisted with insurance credentialing when required.
• Provided exceptional customer service by greeting patients with professionalism, managing expectations, and coordinating wait times.
• Followed up with patients after treatments to ensure satisfaction, answer questions, and support continuity of care.
• Delivered high-energy, compassionate service to patients, fostering trust and building long-term relationships with the practice.

• Oversaw daily operations for the preparation and delivery of meals to 10–15 assigned Islamic schools, ensuring full compliance with FDA, state, and local health regulations.
• Developed and submitted contract renewal proposals for existing school clients and crafted new proposals to acquire additional school partnerships.
• Managed weekly order schedules, customized per school, and coordinated timely deliveries based on individual dietary and cultural requirements.
• Supervised the receiving process of all food and supply deliveries; verified accuracy of shipments and ensured strict adherence to food safety receiving protocols by staff.
• Maintained constant communication with vendors and suppliers to ensure availability, quality, and timely fulfillment of inventory needs.
• Conducted regular meetings with school directors and administrative staff to address concerns, improve service quality, and align operations with school expectations.
• Responsible for processing payroll for a team of 30 employees, ensuring accuracy and timely submission.
• Recruited, hired, and trained all staff members, providing ongoing guidance and ensuring compliance with food safety and operational standards.
• Trained and supervised staff on food handling, sanitation procedures, and compliance documentation.
• Ensured proper documentation and recordkeeping for inspections, audits, and compliance reports.
• Collaborated with internal teams to resolve operational issues and streamline processes for efficiency and quality assurance.

• Greeted and checked in patients, ensuring a warm and professional first impression.
• Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
• Verified dental insurance eligibility and benefits prior to appointments
• Processed payments, posted charges, and managed daily financial transactions.
• Understood dental terminology and insurance breakdowns .
• Helped patients complete necessary medical forms and documentation.
• Handled high-volume incoming calls and responded to patient inquiries promptly and professionally.
• Followed up on outstanding treatment plans and recalls to maintain active patient base.

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Scheduled surgeries and procedures , managed pre-certifications and verified insurance coverage.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Enhanced patient experience by efficiently managing referral processes and liaising with healthcare professionals.