Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Andrews

Lakeport,CA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy and outstanding customer service. Fast worker focused on delivering excellent service for home delivery. Comfortable using technology tools such as mobile applications GPS to complete orders.


Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.


Dedicated Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Knowledgeable and dedicated customer service professional with extensive experience in the auto glass industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Instacart Shopper

Instacart
03.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes, and quantities.

Customer Service Representative/Assistant Installer

Clear Lake Auto Glass
06.2004 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provide primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
  • Handled customer inquiries and suggestions courteously and professionally

Medical Transcriptionist

Lakeport Medical Group
11.2014 - 07.2020
  • Transcribed sensitive documents with complete confidentiality.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Transcribed and edited physician reports from dictation.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Maintained security and privacy of records to protect patients and providers.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Accurately documented medical dictation to record patient care records.

Education

No Degree - Business

Mendocino College
Ukiah, CA

No Degree - Cosmetology

Ukiah Beauty College
Ukiah, CA
11.1988

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Call Documentation
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Information Inputting
  • Answering Customer Questions

Timeline

Instacart Shopper

Instacart
03.2023 - Current

Medical Transcriptionist

Lakeport Medical Group
11.2014 - 07.2020

Customer Service Representative/Assistant Installer

Clear Lake Auto Glass
06.2004 - Current

No Degree - Business

Mendocino College

No Degree - Cosmetology

Ukiah Beauty College