Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Wendy Cole

Warrenton ,MO

Summary

Responsible Cashier/ Customer service representative with 14 years in retail and customer service & almost 3 years in Domestic Bank Adjustments, Solid team player with a upbeat and positive attitude, Dedicated Customer Service Representative motivated to maintain customer Satisfaction and contribute to the company's success. Core Strengths Strong organizational skills, Front desk training ,Active listening skills, Concierge duties, Energetic work attitude, Communicates effectively, Store maintenance ability, Event planning Inventory control, familiarity Reading comprehension, Customer service expert Listening skills, Adaptive team player Staff management, Opening/closing procedures, Exceptional multi-tasker ,customer service Hospitality expertise, multi-task skills,Inventory control procedures ,cash handling accuracy ,Customer service surveys, Banking and financial services Marketing ,advertising background Staff motivation and training ,Superb interpersonal skills, Sales experience Accomplishments ,Managed front desk operations with a staff of four, reduced number of guest complaints by 90 Percent. Account services manager for platinum guests.

Overview

17
17
years of professional experience

Work History

Front Desk Clerk/ Supervisor

Colorado Belle, Hotel/Casino
Laughlin , NV
01.2014 - 12.2016

Cleaner/ deli / Secretary

Silver View RV Resort/ Pro Realty
Bullhead City, AZ
04.2013 - 01.2014
  • Handled Reservations checking guest in/out, paperwork and handled money.
  • Answered phones and dealt with any guest complaints or issues that would arise.
  • Cleaned and prepared food for customers.
  • Pro Realty :Filed paperwork and organized the office.

Sales Associate / cashier

Orschlen's Farm & Home
06.2013 - 08.2013
  • Handled stocking shelves, plan o-grams, cleaning up, register (handling cash / merchandise.) Accomplishment: ( Flying J / Denny's).

Front desk, Customer service Representative

Holiday Inn Express
10.2011 - 03.2013
  • Warrenton, Missouri Handled money, paperwork, cleaning, and laundry, security Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Set up and cleaned banquet and conference rooms.
  • Replenished guest supplies and amenities.
  • Swept and vacuumed floors, hallways and stairwells.

Server/ cashier/ deli cook

Flying J/ Denny's
08.2008 - 03.2011
  • Warrenton, Missouri Handled money, paperwork, Greeted and seated guest, Served guest always made sure they were happy and would want to come back, Answered phones for to go orders.
  • Opened/ Closed, Did closing out paperwork, Made hot / cold food for the deli case, and Prepared Pizzas.

Domestic Bank Adjustments

CITI
Ofallon, MT
02.2017 - Current

Domestic Bank Adjustments - Deal with clients account whether it's crediting / Debiting clients or finding errors within the clients accounts.

Manage reports & case documents before deadlines.

Education

Sold 100 pizzas in one shift! Educational Background -

2010

Graduated From Troy Buchanan High -

2010

High School Diploma - Art Guild

Skills

  • Adjustments
  • Contacting other banks
  • Organizing documents
  • Proficient in excel & Microsoft office
  • Timely
  • Always willing to learn new things & Adapt
  • Always efficient
  • Always on time

Affiliations

Timeline

Domestic Bank Adjustments

CITI
02.2017 - Current

Front Desk Clerk/ Supervisor

Colorado Belle, Hotel/Casino
01.2014 - 12.2016

Sales Associate / cashier

Orschlen's Farm & Home
06.2013 - 08.2013

Cleaner/ deli / Secretary

Silver View RV Resort/ Pro Realty
04.2013 - 01.2014

Front desk, Customer service Representative

Holiday Inn Express
10.2011 - 03.2013

Server/ cashier/ deli cook

Flying J/ Denny's
08.2008 - 03.2011

Sold 100 pizzas in one shift! Educational Background -

Graduated From Troy Buchanan High -

High School Diploma - Art Guild

Wendy Cole