Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Wendy Arias

Wendy Arias

Hawthorne,CA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

24
24
years of professional experience

Work History

Front Desk Agent

Sonesta Los Angeles Airport
Hawthorne, CA
05.2018 - Current
  • Scheduled reservations for groups and special events.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Addressed customer needs in a timely manner.
  • Verified accuracy of room rates and other charges during check-in process.
  • Resolved customer complaints promptly and courteously.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided excellent customer service while upholding company policies.
  • Assisted with check-in and check-out procedures for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed cash drawer responsibly throughout shift.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Inputted guest information into computer system accurately and securely.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Verified customer credit to establish payment method for accommodations.
  • Issued room keys and escort instructions to bellhops.
  • Computed bills, collected payments and made change for guests.

General Manager's Assistant

Fruit Of the Loom ES
El Salvador, ES
02.2001 - 03.2018
  • Assisted General Manager in developing and implementing strategic plans to meet organizational goals.
  • Reviewed incoming correspondence for accuracy before forwarding it on to appropriate personnel.
  • Attended weekly staff meetings with the General Manager in order to share updates about projects or initiatives.
  • Compiled monthly reports summarizing operational successes or areas needing improvement based on feedback from customers or team members.
  • Created presentations and documents for use in executive-level meetings with other organizations.
  • Organized business trips, conferences, and special events as requested by the General Manager.
  • Coordinated communications between departments within the organization to ensure efficient workflow.

Education

High School Diploma -

James Monroe High School
Van Nuys, CA
09-1992

Skills

  • Cash Handling
  • Microsoft Office
  • Hospitality services
  • Fluent in Spanish and English
  • Credit and cash payments
  • Room assignments
  • Guest amenities

Accomplishments

  • Employee of the month for three consecutive third quartes

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Agent

Sonesta Los Angeles Airport
05.2018 - Current

General Manager's Assistant

Fruit Of the Loom ES
02.2001 - 03.2018

High School Diploma -

James Monroe High School

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Wendy Arias