Wendy Arias
Hawthorne,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
24
24
years of professional experience
Work History
Front Desk Agent
Sonesta Los Angeles Airport
Hawthorne , CA
2018.05 - Current
- Scheduled reservations for groups and special events.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Addressed customer needs in a timely manner.
- Verified accuracy of room rates and other charges during check-in process.
- Resolved customer complaints promptly and courteously.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Inputted guest information into computer system accurately and securely.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Computed bills, collected payments and made change for guests.
General Manager's Assistant
Fruit Of the Loom ES
El Salvador , ES
2001.02 - 2018.03
- Assisted General Manager in developing and implementing strategic plans to meet organizational goals.
- Reviewed incoming correspondence for accuracy before forwarding it on to appropriate personnel.
- Attended weekly staff meetings with the General Manager in order to share updates about projects or initiatives.
- Compiled monthly reports summarizing operational successes or areas needing improvement based on feedback from customers or team members.
- Created presentations and documents for use in executive-level meetings with other organizations.
- Organized business trips, conferences, and special events as requested by the General Manager.
- Coordinated communications between departments within the organization to ensure efficient workflow.
Education
High School Diploma -
James Monroe High School
Van Nuys, CA1992-09
Skills
- Cash Handling
- Microsoft Office
- Hospitality services
- Fluent in Spanish and English
- Credit and cash payments
- Room assignments
- Guest amenities
Accomplishments
- Employee of the month for three consecutive third quartes
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Sonesta Los Angeles Airport
2018.05 - Current
General Manager's Assistant
Fruit Of the Loom ES
2001.02 - 2018.03
High School Diploma -
James Monroe High School
Similar Profiles
Darcy AhumibeDarcy Ahumibe
Safety and Security Supervisor/Assistant Manager at Los Angeles Airport MarriotSafety and Security Supervisor/Assistant Manager at Los Angeles Airport Marriot
RENEE L. SEGURARENEE L. SEGURA
Administrative Assistant - Sales & Marketing at Hilton Los Angeles AirportAdministrative Assistant - Sales & Marketing at Hilton Los Angeles Airport
Karla VillegasKarla Villegas
Event Manager at Los Angeles Airport MarriottEvent Manager at Los Angeles Airport Marriott