Wendy Arnold
Barnwell,SC
Summary
Highly motivated and committed Certified Clinical Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Multi-tasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to medical practice.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Coastal Plains Primary Care
12.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities, including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared and administered medications to alleviate patient symptoms.
Certified Clinical Medical Assistant
Rural Health Services, INC
01.2019 - 10.2022
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assist with colposcopy, endometrial biopsies, nexplanon insertion, vuvla biopies, skin tag removal, tranexamic acid application
- Administer injections and oral medication
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared and administered medications to alleviate patient symptoms.
Customer Service Representative
Transworld Systems Inc.
07.2016 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected payments for delinquent accounts
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Property Manager
O' Berry Rental
03.2012 - 12.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Human Resources Assistant
NRC Services
01.2014 - 01.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Personal Care Assistant
Private Family Care
01.2012 - 09.2014
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Garnishment Specialist
ADP
01.2009 - 04.2011
- Provided customer support to employees by answering garnishment-related inquiries.
- Entered and tracked payroll deductions and processing of garnishments.
- Investigated instances of incorrect garnishment documentation.
- Set up wage garnishments resulting from child support orders and tax levies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Certified Nursing Assistant
Lexington Medical Center Extended Care
08.2006 - 12.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Clinical Medical Assistant -
Virginia College
12.2018
High School Diploma -
Barnwell High School
Barnwell, SC05.1996
Associate of Science - Pre-Nursing
South College
Knoxville, TN06-2025
Skills
- Completing Insurance Forms
- Wound Care
- Sharps Disposal
- Updating Medical Records
- Patient Relations
- Multi-Line Telephone System Operation
- Endometrial Biopsy
- Administrative Duties
- Treatment Room Preparation
- Administering Immunizations
- Specimen Collection
- Operating EKG Equipment
- Vital Sign Monitoring
- Explaining Instructions
- Punch Biopsies
- Medical Coding
- Removing Sutures
- Proper Sterilization Techniques
- Simple Dressings
- Patient Health Information Access
- Inventory and Supply Management
- HIPAA Compliance
- Pulse Oximetry
- Taking Vital Signs
- EMR Systems
- Dressing Removal
- Examination Preparation
- Immunization administration
- HIPAA compliance
- Vital sign monitoring
- Medical history recording
- Patient intake process
- Clinical documentation
- Examination preparation
- Professionalism and ethics
- Specimen collection
- Physician support
- Patient scheduling
- Medical terminology
- Laboratory procedures
- Adaptable and flexible
- Medical supply inventory
- EKG monitoring
- Insurance verification
- Infection control procedures
- Maintaining confidentiality
- CPR
- EMR / EHR
- Medical terminology knowledge
- First aid
- Patient management
- Simple dressings
- Patient flow management
- Complex Problem-solving
- Reliable team player
- Sterilization techniques
- Professional bedside manner
- Customer service
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Achieved recognition of being named VFC Coordinator by completing vaccination percentages with accuracy and efficiency.
- Graduated Summa Cum Laude from South College June, 2025
Certification
- CCMA - Certified Clinical Medical Assistant
- CPHHW-Certified Family Planning Healthcare Worker
Certified Family Planning Healthcare Worker
Counsel patients on all contraceptive methods to assist them in achieving their family planning goals, get true informed consent and integrate STI/HIV prevention
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Title: Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Coastal Plains Primary Care
12.2022 - Current
Certified Clinical Medical Assistant
Rural Health Services, INC
01.2019 - 10.2022
Customer Service Representative
Transworld Systems Inc.
07.2016 - 10.2017
Human Resources Assistant
NRC Services
01.2014 - 01.2016
Property Manager
O' Berry Rental
03.2012 - 12.2016
Personal Care Assistant
Private Family Care
01.2012 - 09.2014
Garnishment Specialist
ADP
01.2009 - 04.2011
Certified Nursing Assistant
Lexington Medical Center Extended Care
08.2006 - 12.2009
High School Diploma -
Barnwell High School
Certified Clinical Medical Assistant -
Virginia College
Associate of Science - Pre-Nursing
South College
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