Wendy Arvizo
Moreno Valley,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Kaizen Collision Center
02.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash and maintained adequate cash supply.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- populating the calendar with appointments for estimate and drop-offs.
- created repair order for customer/vehicle drop-offs.
- filing daily invoices and delivered files.
- set up tow if requested by insurance/customer.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
- Matched purchase orders with invoices and recorded necessary information.
Bilingual Customer Service Representative
All Magic Paint And Body
03.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash and maintained adequate cash supply.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- populating the calendar with appointments for estimate and drop-offs.
- created repair order for customer/vehicle drop-offs.
- filing daily invoices and delivered files.
- set up tow if requested by insurance/customer.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
Bilingual Customer Service Representative
Radnet
03.2018 - 02.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Acted as first point of contact and set appointments for prospective clients.
- Evaluated patient histories, complaints, and current symptoms.
Bilingual CSR
Fix Auto Moreno Valley
02.2014 - 02.2017
- Submitted cash and check deposits and generated cash receipts to record money received.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- populating the calendar with appointments for estimate and drop-offs.
- created repair order for customer/vehicle drop-offs.
- filing daily invoices and delivered files.
- check deposits.
- set up tow if requested by insurance/customer.
- account payable and receivables.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
GED -
Stratford Career Institute
02.2016
Skills
- Payment Collection
- Caller Assistance
- Spanish Translation
- Refund Processing
Timeline
Bilingual Customer Service Representative
Kaizen Collision Center
02.2023 - Current
Bilingual Customer Service Representative
All Magic Paint And Body
03.2022 - 02.2023
Bilingual Customer Service Representative
Radnet
03.2018 - 02.2020
Bilingual CSR
Fix Auto Moreno Valley
02.2014 - 02.2017
GED -
Stratford Career Institute
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