Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Ashkenase

Wesley Chapel,FL

Summary


Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

Kids R Kids Learning Academy
12.2022 - 03.2024
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently to appropriate personnel.
  • Scheduled appointments, coordinating calendars for staff and clients effectively.
  • Maintained accurate records of incoming and outgoing correspondence.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Interventional Radiology Coordinator

Adventhealth Wesley Chapel
02.2007 - 12.2022
  • Coordinated scheduling for radiology procedures, optimizing patient flow and resource allocation.
  • Communicated effectively with medical staff to ensure timely updates on patient status and procedure changes.
  • Managed patient records using electronic health record systems, ensuring accuracy and confidentiality compliance.
  • Assisted in training new staff on departmental protocols and operational processes to enhance team efficiency.
  • Maintained inventory of radiology supplies, coordinating orders to prevent shortages and ensure uninterrupted service delivery.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding radiology procedures.
  • Ensured accurate documentation, maintaining organized records for all radiology procedures and results.

Customer Service Representative/Lead

Airtran Airlines
02.2001 - 08.2006
  • Led team in resolving customer inquiries, enhancing satisfaction and loyalty.
  • Implemented training programs for new representatives, improving onboarding efficiency.
  • Developed standardized procedures for handling escalated issues, streamlining resolution process.
  • Monitored performance metrics, driving continuous improvement in service quality.
  • Mentored staff on best practices for customer engagement, fostering a positive work environment.
  • Mentored junior staff, providing guidance on best practices in customer service.

Preschool Teacher/Director

Kids R Kids Learning Academy
04.1999 - 09.2003
  • Developed individualized lesson plans to enhance children's cognitive and social development.
  • Implemented behavior management strategies fostering a positive classroom environment.
  • Evaluated student progress through regular assessments and tailored instruction accordingly.
  • Mentored junior staff in best practices for early childhood education and classroom management.
  • Collaborated with parents to discuss children's progress and address concerns effectively.
  • Monitored health and safety protocols ensuring a secure learning environment for children.

Education

Early Learning And Child Care

Nova University
Tampa, FL
02-2008

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization

Timeline

Front Desk Receptionist

Kids R Kids Learning Academy
12.2022 - 03.2024

Interventional Radiology Coordinator

Adventhealth Wesley Chapel
02.2007 - 12.2022

Customer Service Representative/Lead

Airtran Airlines
02.2001 - 08.2006

Preschool Teacher/Director

Kids R Kids Learning Academy
04.1999 - 09.2003

Early Learning And Child Care

Nova University

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